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Tailor your resume to this Telstra Retail: Full Time Customer Service & Sales Consultant SYDNEY ICON role.
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About the Role
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Responsibilities
- Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Previous customer-facing experience is a plus but not required.
Skills
- Consultative selling
Location
- SYDNEY
Work Type
- Permanent
- Full Time
Salary/Compensations
- $73,550.00 per year
Benefits
- 12% superannuation included
- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Over 17,000 learning programs with LinkedIn Learning
- Future Ready program
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Range of recognition programs
About the Company
- Telstra is a leading telecommunications company.
- We are where passion meets purpose.
- We are an iconic Aussie brand that’s been connecting Australians for generations.
- Our purpose is to build a connected future so everyone can thrive.
Equal Opportunity
- We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.