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About the Role

A Stylist at Mejuri is a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence. Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you’ll guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction.

Responsibilities

Uphold expectations on the team on Mejuri’s Steps of Selling.
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Achieve KPIs including OPH, SPH, NPS (85%<).
Support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
Use point-of-sale systems and other retail technology.
Support in mitigating internal, external and administrative loss of product.
Identify and escalate opportunities, gaps, risks and roadblocks to store leadership.
Ensure that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
Flag, identify and action any inefficiencies.
Build healthy relationships with our people and establish a positive and engaging work environment.
Adhere to our policies compliance practices.

Requirements

An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team.
An ability to learn and retain relevant product knowledge to suggest and style for our customers.
Able to think critically and solution in the moment to deliver on customer and business needs effectively.
An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT.
Ability to pay attention to customer feedback, trends and shares insights with management.
Great attention to detail, and a highly organized working style and strong sense of initiative.
Ability to work on the sales floor for extended periods of time.
History of successfully participating in and contributing to a positive team working environment.

Skills

Sales
Customer Service
Product Knowledge
Visual Merchandising
Communication
Active Listening
Critical Thinking
Organization
Initiative
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

$18.00 - $20.00 per hour

Benefits

Paid sick days
Monthly retail bonus program
Regular feedback via performance reviews
A robust in-house retail learning program
Generous product discount

About the Company

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide.
Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are: RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence, CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions, EMPOWERED OWNERS | Treat the company like your own, take initiative, FIND A WAY | Seek simple, creative solutions, and act fast, DRIVE RESULTS | Be clear on your goals and be relentless in achieving them, TEAM FIRST | Value team success over personal ego.

Equal Opportunity

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.