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Responsibilities
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast as needed and keeps the area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- Checks guests in and out of the hotel; processes customer payments according to established policies and procedures
- Answers phone in a prompt, efficient, and friendly manner
- Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area
- Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets
- Arranges for the appropriate transportation of guests to and from the hotel when necessary
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken
- Follows up to ensure guest satisfaction
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank
- Balances cash bag at open and closing of each shift
- Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard
- Provides a professional image at all times through appearance and dress
- Follows company policies and procedures
- Note: Other duties as assigned by supervisor or management
Requirements
- Handles confidential information, including guest records, with a high degree of integrity
Skills
- Up-selling techniques
- Sales and marketing efforts
- Handling guest requests and complaints
- Customer service
- Cash handling
- Communication skills
- Computer proficiency
- Telephone etiquette
- Email proficiency
- Fax proficiency
- Switchboard operation
Location
- Austin, TX
Work Type
- Part Time
Salary/Compensations
- Undisclosed