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About the Role
The Assistant Boutique Director will drive commercial success and elevate the customer journey within the new Madison Avenue Flagship. This role is responsible for leading sales floor performance, cultivating exceptional client relationships, and ensuring world-class service delivery. You will build, inspire, and manage a high-performing team, embodying Maison values and upholding excellence.
Responsibilities
- Drive and achieve ambitious sales targets and KPIs for the sales floor.
- Lead by example on the sales floor, engaging with clients and inspiring the team.
- Monitor sales performance, analyze trends, and implement strategies to maximize sales.
- Ensure impeccable visual merchandising and store presentation standards.
- Champion an elevated, client-centric service culture.
- Develop and implement advanced clientelling strategies for discerning gentlemen.
- Oversee the scheduling and execution of VIP client appointments.
- Lead the team in providing expert styling advice and product knowledge.
- Resolve client concerns and feedback with professionalism.
- Recruit, onboard, train, and develop Client Advisors and specialist service providers.
- Provide ongoing coaching, mentorship, and performance feedback to the team.
- Conduct regular performance reviews and support career development.
- Foster a collaborative and positive team environment.
- Act as a prominent ambassador for the Maison, embodying its heritage and values.
- Represent the brand with integrity and professionalism.
- Ensure the team communicates the Maison's unique story and product attributes.
- Collaborate with the Boutique Director to align sales strategies with business objectives.
- Coordinate with the Assistant Boutique Manager for seamless operations.
- Provide market insights, client feedback, and sales data to the Boutique Director.
Requirements
- Proven progressive retail experience with sales management or senior clientelling in luxury retail, preferably menswear or lifestyle.
- Proven track record of achieving and exceeding sales targets in a high-end retail environment.
- Exceptional leadership skills with demonstrated ability to recruit, train, motivate, and manage a diverse sales team.
- Excellent communication, interpersonal, and presentation skills.
- Deep expertise in luxury clientelling, relationship building, and delivering personalized customer experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Skills
- Sales Management
- Clienteling
- Leadership
- Team Management
- Visual Merchandising
- Customer Service
- Communication
- Interpersonal Skills
- Product Knowledge
- Styling Advice
Location
- Madison Avenue
Work Type
- Full-time
Experience Level
- Senior
- Management
Education Level
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field is preferred.
Salary/Compensations
- $100,000 - $115,000
Benefits
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Income protection solutions including life insurance and disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men.
- Richemont Americas aspires to reflect the ever-changing world around us.
- We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community.
- We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Equal Opportunity
- At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.