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About the Role
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
Responsibilities
- Monitor and assist with management of customer technician routes
- Maintain ongoing communication with technicians
- Complete pre-calls to customers
- Conduct post-installation surveys
- Verify integrity of ICOMS accounts against work orders
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- Microsoft Office proficiency
- G-Suite proficiency
- Effective communication skills (written and verbal)
Skills
- Microsoft Office
- G-Suite
- Communication
Work Type
- Full-time
Experience Level
- 0 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.00 - $25.00 per hour
Benefits
- Rewards and recognition programs
- Employee discounts
- 401k retirement plan with employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Paid Time Off/Vacation (starting at 80 hours per year)
- Floating Holiday (40 hours per year)
- Paid Holidays (7 days per year)
- Paid Sick Leave (varies based on state and/or local laws)
- Tuition reimbursement program
About the Company
- Astound is a leading provider of internet, WiFi, mobile, and TV services.
- We keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service.
- We continuously evolve our offerings to meet the dynamic needs of our customers.
- We invest in our people through personalized training, coaching, and a supportive work environment.
- Our Mission Statement: Take care of our customers, Take care of each other, Do what we say we are going to do, Have fun.
Equal Opportunity
- Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
- Discrimination of any kind has no place here.
- We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
- We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
- For San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf