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About the Role
Serve as a Senior Client Delivery & Engagement Manager, partnering with the Account Director to manage end-to-end delivery of complex client integrations and provide operational partnership for key clients. Champion project milestones, manage client expectations, and bridge client teams with internal departments for seamless technical implementations and operational outcomes.
Responsibilities
- Partner with the Account Director to support key clients, managing delivery expectations and steering end-to-end implementation of complex technical solutions, project milestones, and operational reviews.
- Understand client business problems and strategic roadmaps, collaborating with internal technical, product, and delivery teams to translate challenges into effective Cotality solutions.
- Serve as the primary contact to triage, investigate, track, and champion challenging operational and technical issues through to full resolution.
- Build subject matter expertise across core platforms and workflows, including ValEx, Property Hub, RP Data, and custom data solutions, acting as a trusted specialist.
- Partner with internal Sales, Product, and Project Management to streamline communications, manage internal conversations, and guarantee deliverables meet agreed client commitments.
- Navigate everyday systems (Salesforce, Zendesk, JIRA, Confluence) while utilising AI tools to streamline enquiry discovery, automate manual workflows, and elevate client communications and presentations.
Requirements
- 3–5+ years of experience delivering technical solutions, managing complex client integrations, and nurturing long-term client partnerships.
- High resilience, emotional intelligence, and stability; a proactive operator who can hit the ground running independently, navigate shifting client priorities, and maintain poise under pressure.
- A naturally curious mindset with a background in troubleshooting technical issues, investigating complex enquiries, and navigating ticketing systems or CRMs (e.g., Salesforce, Zendesk, JIRA).
- Exceptional written, in-person, and presentation skills, with a proven ability to understand business problems and articulate technical solutions clearly to both technical and executive client stakeholders.
- A continuous-improvement mindset, with comfort leveraging automation and AI tools for rapid enquiry discovery, workflow optimisation, and communication.
- Exposure to Real Estate, Banking, Finance, Valuation, or PropTech sectors is advantageous.
- Familiarity with property data systems, valuation workflows, ticketing platforms, or CRM environments (such as RP Data, JIRA, Zendesk, or Salesforce) is preferred.
Skills
- ValEx
- Property Hub
- RP Data
- Salesforce
- Zendesk
- JIRA
- Confluence
- AI tools
- Project coordination
- Technical problem-solving
- Solution translation
- Communication
- Process improvement
Location
- Australia
- New Zealand
Work Type
- Hybrid working model
- Flexible working conditions
Experience Level
- Senior
- 3-5+ years
Benefits
- 10 half days of Wellbeing leave each year
- Employee Assistance Program
- $600 AUD annual wellbeing allowance
- Generous Parental leave offering
- $750 AUD in Baby Bucks
- Peer recognition turned into rewards program - Bravo!
- Free subscription to the Calm app
- Online health and nutrition courses
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data
- Exclusive employee-only market updates
- Access to the industry’s best property experts
- Two community and volunteer leave days each year
About the Company
- Cotality is driven by a mission to make the property industry faster, smarter, and more people-centric.
- Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
- Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
- Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking.
- Cotality has a culture of collaboration- we champion ownership, initiative and leadership!
Equal Opportunity
- Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values.
- We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
- We are better together when we support and recognize our differences.
- Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand.
- We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws.
- We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.