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About the Role
Box is seeking a Customer Success Manager for its Public Sector team. This role involves being a trusted advisor and strategic partner to Federal, State, and Local agencies, guiding them in adopting and expanding their use of Box. You will help public sector organizations reimagine content management, automate workflows, and leverage AI within required compliance and security frameworks. The position focuses on driving measurable outcomes and ensuring customers realize the full value of the Box platform.
Responsibilities
- Own the post-sales relationship for a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
- Partner with customers to map and redesign critical workflows.
- Translate customer goals into a clear value hypothesis, success metrics, and practical AI solutions.
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.
- Conduct strategic adoption business reviews focusing on outcomes, ROI, and future opportunities.
- Proactively identify risks and opportunities within accounts, using qualitative insight and data to guide action.
- Partner cross-functionally with Sales, Product, Engineering, and Professional Services.
- Serve as the voice of the customer, bringing structured insights on workflows, pain points, and AI opportunities back to internal teams.
Requirements
- 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
- Experience working with enterprise customers and engaging with senior stakeholders and executives.
- Demonstrated ability to translate customer needs into practical solutions and business outcomes.
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level.
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code.
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.
- Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation, and expansion.
Skills
- AI platforms and tools
- Communication
- Storytelling
- Change management
- Stakeholder alignment
- Executive engagement
- Problem-solving
- Customer relationship management
Location
- Redwood City, CA
Work Type
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- $86,500—$108,000 USD
Benefits
- Equity
- Benefits
About the Company
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- We help companies thrive in the new AI-first era of business.
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
- Content powers how we work.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
- Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.
- Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.
- For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
- If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
- At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision.
- For more information on the use of AI in our hiring process, please visit our webpage here.