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About the Role
The Store Leader will oversee daily cafe operations and lead the team in delivering an exceptional guest experience. This role ensures the store runs smoothly, maintains high food and beverage quality, and fosters a welcoming environment for guests and team members.
Responsibilities
- Lead, motivate, and support team members to maintain high standards of customer service and daily operations.
- Provide direction and guidance during assigned shifts, ensuring appropriate staffing and smooth store operations.
- Assist with training new team members and providing ongoing coaching and feedback.
- Reinforce company expectations and bring significant performance, attendance, or employee concerns to management.
- Create a fun, welcoming environment and ensure guests receive friendly, attentive, and efficient service.
- Address routine guest questions and concerns professionally and escalate significant complaints or issues to management.
- Oversee daily cafe activities, including beverage preparation, order taking, and point-of-sale transactions, ensuring quality and consistency.
- Monitor inventory and supplies, communicate ordering needs, and report shortages or discrepancies.
- Follow proper cash handling and register procedures.
- Maintain a clean, organized, safe, and well-stocked store while ensuring compliance with food safety, sanitation, and company procedures.
- Identify operational challenges or opportunities for improvement and communicate them to management.
- Work hands-on alongside the team and perform all aspects of daily cafe operations as needed.
- Maintain regular, reliable attendance.
- Perform other duties as assigned.
Requirements
- Previous leadership or supervisory experience strongly preferred.
- Experience in the food service, beverage, cafe, or hospitality industry required.
- ServSafe Food Handler Certification required.
- Strong customer service, communication, and problem-solving skills.
- Ability to provide direction, motivate, and support a team.
- Ability to manage competing priorities and respond appropriately in a fast-paced environment.
- Strong attention to detail and commitment to quality, cleanliness, and food safety.
- Flexible availability, including weekends and occasional holidays, as needed.
- Ability to commute to onsite work location in San Francisco, CA 94115.
- Authorization to work in the United States.
- Willingness to undergo background checks and/or other pre-employment requirements.
Skills
- Customer service
- Communication
- Problem-solving
- Leadership
- Team motivation
- Operational oversight
- Inventory management
- Cash handling
- Food safety
- Sanitation
Location
- San Francisco, CA 94115
Work Type
- Part-Time
- Onsite
Experience Level
- Previous leadership or supervisory experience strongly preferred
- Experience in the food service, beverage, cafe, or hospitality industry required
Education Level
- ServSafe Food Handler Certification
About the Company
- GENDA Americas is the North American hub of GENDA, a global leader in amusement and entertainment.
- Our mission is to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA.
- GENDA Americas companies include Kiddleton, Player One Amusement Group (P1AG), National Entertainment Network (NEN), Enterrium, and Barberio.
Equal Opportunity
- We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
- The Company does not provide visa sponsorship.
- Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.
- The Company does not accept unsolicited submissions from recruiting or staffing agencies, and no fees will be paid.