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About the Role
Assists in providing a safe environment for residents, ensuring they receive the highest quality of care and life in compliance with DOH regulations.
Responsibilities
- Ensure apartments are clean and prepared for new residents.
- Meet with family/resident on move-in day to welcome, introduce team members, and orient them to routines and community adjustment.
- Develop and maintain ongoing relations and communications with government agencies.
- Complete, submit, and maintain records of incident reports to DOH.
- Maintain accurate documentation of case management needs and notes, including initial, 30-day, Q6 months, change of condition, and discharge.
- Work with residents and team members to respond to and resolve resident issues or conflicts.
- Communicate pertinent resident information to appropriate team members for quality care.
- Assist residents needing alternate placement by executing a safe discharge plan.
- Serve as a liaison for residents at hospitals or short-term rehab, assisting with paperwork and return coordination.
- Work closely with the Business Operations Director to resolve insurance and finance issues.
- Conduct tours of the community for potential residents and their families.
- Provide occasional weekend coverage as Manager on Duty.
- May be assigned nursing responsibilities if holding an active nursing license.
- Participate in and attend all scheduled in-service training.
- Ensure compliance with all Federal, State, and local regulations, and community policies.
- Perform other duties as assigned.
Requirements
- A bachelor’s or master’s degree from an accredited college or university with a major in human resources or service delivery, and one year of full-time experience in providing services to a dependent adult population, OR an associate degree from an accredited college or university with a major in human resources or service delivery, and three years of full-time experience in providing services to a dependent adult population.
- Prior leadership experience within the health care industry preferred.
- Demonstrated success in managing operating expenses.
- Previous sales or business development experience preferred.
- Excellent written and verbal communication skills.
- Ability to lead a team.
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel).
- Ability to learn new applications.
- Able to work weekends & Holidays.
- While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
- Ability to lift or carry weight up to 50 lbs.
- Ability to use proper body mechanics for intermittent physical activity including lifting and supporting residents.
Skills
- Communication skills
- Leadership skills
- Computer skills
- Microsoft Office proficiency
- Sales experience
- Business development experience
Work Type
- Salaried
- Exempt
Education Level
- Bachelor's degree
- Master's degree
- Associate degree
Salary/Compensations
- USD 80,000 - USD 85,000 yearly
Benefits
- Health Insurance: Medical/Rx, Dental, and Vision
- Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
- Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
- Employee Assistance Program (EAP)
- 401(k) Retirement with Company Match
- Paid Time Off (PTO) and Holidays
- Tuition Reimbursement
- Employee Referral Bonus
- Resident Referral Bonus
About the Company
- Monarch Communities, we value compassion, innovation, and community.
- Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.
Equal Opportunity
- Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.
- We comply with all applicable federal, state, and local laws.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.