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About the Role

Pinpoint is seeking a Senior Technical Success Engineer to join our AI-first Technical Success team. This role focuses on clearing technical hurdles for customers by building AI workflows, scripts, and automations, rather than handling reactive support. You will work closely with customer-facing teams and engineers to understand and resolve complex technical issues, turning customer friction into product improvements.

Responsibilities

Build AI workflows, scripts, and automations to address repetitive tasks across careers site changes, bulk data jobs, and onboarding.
Solve technical problems that impede customer-facing teams, including API and integration work, data migrations, and platform configuration.
Analyze the platform's behavior to identify root causes of issues and implement effective solutions.
Translate recurring customer challenges into actionable feedback for product teams.
Act as a technical partner to customers, communicating effectively with both IT and talent teams.
Collaborate with the existing Senior Technical Success Engineer to establish best practices for the growing team.
Manage careers site changes, including custom application forms, tracking pixels, HTML/CSS adjustments, and troubleshooting embed issues.
Execute and debug bulk data jobs via API, such as mass updates, retagging, and data exports.
Set up and debug integrations including SSO, job board feeds, HRIS/onboarding handoffs, calendars, and custom API/webhook implementations.
Perform data migrations for customers transitioning from other ATS systems, involving field mapping and data cleaning.
Resolve complex escalations that other teams cannot address.

Requirements

Hands-on technical experience with integrations, data, configuration, and debugging, preferably in a B2B SaaS environment.
Demonstrated experience building and utilizing AI-driven workflows, agents, or automations for practical benefit.
Proficiency in Python, JavaScript, or similar languages for script development and debugging, with an understanding of underlying technologies.
A proactive approach to identifying and fixing systemic issues rather than just addressing immediate problems.
Sound judgment regarding AI, including recognizing its limitations and potential inaccuracies.
Comfort with ambiguity and a self-starter attitude towards problem-solving.
Ability to engage effectively with customers and perform deep technical analysis.
Motivation to solve post-sale technical customer problems.
Direct employment in the UK, or employment through an employer of record elsewhere.

Skills

Python
JavaScript
HTML
CSS
API integration
Data migration
Platform configuration
AI workflow development
Automation scripting
Debugging
Customer communication
Technical problem-solving

Location

Remote (UK, Spain, Portugal, or Poland)

Work Type

Full Time
Remote

Experience Level

Senior

Benefits

Comprehensive healthcare (medical, dental, vision)
Unlimited holidays
Mental health support (Spill)
Retirement contributions (401k or pension)
Remote-first work environment
Equity with real upside
Fully paid parental leave (up to 16 weeks)
Learning budget

About the Company

Pinpoint builds hiring software used by in-house recruiting teams to attract, hire, and onboard talent.
The company has a mature product, strong product-market fit, and a large customer base.
Pinpoint operates with an AI-first approach, utilizing AI for script writing, tooling, and workflow automation.
The company culture values collaboration, decision-making aligned with company values, and adaptability in a startup environment.