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About the Role
The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closing. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.
Responsibilities
- Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
- Achieve and exceed performance targets and key objectives
- Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including customer interview, product presentation (menu), upselling and closing
- Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
- Clearly explain and answer questions regarding F&I products and services in the Virtual F&I office and Retail Installment Sales Contracts
- Effectively isolate and overcome client objections and close sales opportunities
- Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
- Communicate daily with internal stakeholders on Virtual F&I performance and deal status
- Participate in dealer meetings, sales calls, and team discussions as needed
- Build and maintain strong, positive customer relationships throughout the virtual buying experience
- Enhance customer satisfaction during the entire purchase process
- Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors
Requirements
- Must reside in a state where Group 1 operates: CA, NM, TX, LA, AL, FL, MS, SC, NC, NY, MD, NJ, ME, NH, MA.
- Minimum of 3+ years of experience in a dealership F&I role
- Honda/Acura experience preferred but not required
- Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
- Highly self-motivated with strong customer-facing and sales skills
- Positive attitude with a high-energy, results-driven mindset
- Professional demeanor and strong work ethic
- Ability to work a flexible schedule, including evenings and weekends
- Ability to work remotely from home
- Experience with Darwin and/or CDK systems is a plus
Skills
- Finance & Insurance (F&I) product sales
- Virtual customer experience
- F&I sales process
- Customer interview
- Product presentation
- Upselling
- Closing sales
- Objection handling
- Relationship building
- Effective communication
- Performance target achievement
- Record keeping
- Internal stakeholder communication
- Customer satisfaction enhancement
- Company values demonstration
Location
- Remote
- CA
- NM
- TX
- LA
- AL
- FL
- MS
- SC
- NC
- NY
- MD
- NJ
- ME
- NH
- MA
Work Type
- Remote
- Full-time
Experience Level
- 3+ years of experience in a dealership F&I role
About the Company
- Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom.
- As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions.
- As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.
- Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
- At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another.
- We believe great careers are built in environments where people are trusted, challenged, and given room to grow.
- If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1.
- More opportunity. More support. More ways to build a career that moves you forward.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
- Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.