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About the Role
We are looking for a hands-on, customer-focused IT Support Specialist to join our factory IT team at Base. You’ll help keep our flagship battery factory (BF1) and warehouse network running around the clock. You’ll be the first point of contact for factory and warehouse IT issues, managing tickets and walk-ups while troubleshooting technology directly on the production floor. This hands-on role includes racking switches, calibrating label printers, provisioning scanners, and resolving issues that could bring production stations to a halt. This is a designated second-shift role, requiring availability Monday through Friday, 3 p.m. to 12 a.m. Periodic travel to facilities across Texas and other states may be required.
Responsibilities
- Provide hands-on technical support across factory and warehouse operations, including laptops, workstations, handheld scanners, label printers, kiosks, time clocks, badge printers, and production-adjacent systems.
- Deploy, configure, and maintain Zebra hardware across all locations, including wireless barcode scanners, charging docks, and thermal transfer label printers.
- Calibrate printers, troubleshoot print quality, and perform preventive maintenance.
- Partner with manufacturing on label and ribbon selection.
- Manage the IT ticket queue through Jira Service Management and support channels (chat, email, and in-person), prioritizing issues based on operational impact.
- Own end-to-end employee onboarding and offboarding, including laptop and scanner provisioning, badges, SIM cards, account access, and device returns or wipes.
- Troubleshoot basic network and connectivity issues across factory and warehouse environments, including Wi-Fi, switches, access points, and printer connectivity.
- Partner with Manufacturing Engineering to resolve IT issues impacting production across both shifts.
- Maintain IT asset inventory and spare-parts stock.
- Conduct software license and access audits.
- Develop technical documentation, self-service troubleshooting resources, and IT procedures.
- Identify opportunities to improve ticketing workflows.
Requirements
- 1+ years of IT support or help desk experience, ideally in a manufacturing, warehouse, or logistics environment.
- Administration experience with common workplace tools (Google Workspace, Slack, Okta, Microsoft 365, Zoom) and ticketing systems (Jira).
- Technical troubleshooting experience across Windows and Mac devices.
- Working knowledge of networking fundamentals (Wi-Fi, switches, VLANs, DHCP, and static IPs).
- Strong communication and interpersonal skills, with the ability to support employees at all levels and serve as a visible, approachable IT resource on the production floor.
- Strong organizational and time-management skills, with the ability to independently manage a ticket queue, prioritize competing requests, and handle in-person walk-ups.
- Ability to create clear technical documentation and self-service guides.
- A valid driver’s license.
- Hands-on experience with Zebra scanners and printers (deployment, calibration, print-quality tuning, basic maintenance).
- Familiarity with ZPL, ZDNA and managed device fleets (MDM) is a plus.
Skills
- Zebra hardware deployment
- Zebra hardware configuration
- Zebra hardware maintenance
- Barcode scanner calibration
- Label printer calibration
- Print quality troubleshooting
- Preventive maintenance
- Jira Service Management
- IT ticket management
- Employee onboarding
- Employee offboarding
- Laptop provisioning
- Scanner provisioning
- Badge printing
- SIM card provisioning
- Account access management
- Device wiping
- Network troubleshooting
- Wi-Fi troubleshooting
- Switch troubleshooting
- Access point troubleshooting
- Printer connectivity troubleshooting
- IT asset inventory management
- Spare-parts stock management
- Software license auditing
- Access auditing
- Technical documentation
- Self-service troubleshooting resources
- IT procedure development
- Ticketing workflow improvement
- Windows device troubleshooting
- Mac device troubleshooting
- Networking fundamentals
- Communication skills
- Interpersonal skills
- Organizational skills
- Time-management skills
- Prioritization
- ZPL
- ZDNA
- MDM
Location
- Texas
- Other states
Work Type
- Second-shift
- In-person
Experience Level
- 1+ years of IT support or help desk experience
About the Company
- Base is America’s next-generation power company, rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.
- We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.