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About the Role
We’re looking for a Deployment Strategist to own the customer experience from first touch through go-live. You’ll work directly with enterprise customers to understand their biggest challenges, identify where STLabs can make an impact, and partner with our Forward Deployed Engineers to turn those opportunities into value. As one of our earliest GTM hires, you’ll also help define how we bring STLabs to customers and scale deployments as the company grows. You don’t need a technical background or prior deployment experience to succeed in this role. We’re looking for someone who’s eager to learn, comfortable navigating ambiguity, and excited to take ownership in a fast-moving startup environment. You’ll thrive here if you enjoy being the person who makes things happen. You’re comfortable walking into a room full of people you don’t know, asking the right questions, and earning their trust. You can take an ambiguous problem, figure out what matters, and rally people around a solution. You don’t need to have all the answers, but you should be excited to find them.
Responsibilities
- Own customer engagements: Build trusted relationships with customers and serve as their primary point of contact during pilots and deployments.
- Understand customer pain points and translate business needs into actionable use cases and deployment plans.
- Define and prove success: Set clear success criteria with each customer at the start of a pilot, track progress against them, and own the outcome.
- Make deployments happen: Work shoulder-to-shoulder with our Forward Deployed Engineers to take pilots from concept to execution.
- Own timelines, anticipate roadblocks, and do whatever it takes to deliver a successful outcome.
- Drive adoption post-go-live: Train the customer’s team, get employees using STLabs in their day-to-day, and watch for drop-off after launch.
- Bridge customers and product: Translate customer feedback and operational challenges into actionable insights for our Product and Engineering teams.
- Help build the playbook: Shape how we scope, execute, and scale customer deployments as we grow.
Requirements
- 0–3 years of professional experience.
- Previous experience or internships in consulting, strategy and operations, business development, or customer-facing roles are a plus, but not required.
- Exceptional communication skills: Build relationships naturally and earn trust.
- Comfortable engaging with everyone from individual contributors to senior executives.
- Structured thinking: Ability to break down ambiguous problems into manageable pieces and find a path forward.
- Bias toward action: Take initiative, find creative solutions, and follow through.
- Relentless curiosity: Eagerness to learn, ask questions, and understand unfamiliar topics.
- Excited about technology and its potential to transform business operations.
- Attention to detail: Juggle multiple priorities without losing sight of important details.
- Comfortable with ambiguity: Thrive in environments with changing priorities and undefined processes.
Location
- Midtown Manhattan office
- Customer sites
Work Type
- In-person
- Travel to customer sites
Experience Level
- 0-3 years professional experience
Salary/Compensations
- $120,000-160,000 USD
Benefits
- Competitive compensation
- Equity
- Benefits package
About the Company
- STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise.
- We resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs.
- Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
Equal Opportunity
- As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind.
- We do not discriminate based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.