Life, Annuity & Group Benefits Operations Consultant - Senior Associate
PwC · Atlanta, GA, US
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About the Role
As a Life, Annuity & Group Benefits Operations Consultant, you will support client service engagements focused on modernizing operations, technology, data, and operating models within the life, annuity, group benefits, and retirement value chain. You will analyze complex workstreams, build client connections, guide junior team members, and apply problem-solving skills to deliver process optimization, data conversion, in-force book management, and platform implementation efforts across the insurance sector. This role contributes to operating model design, business process improvement, data exchange, and analytics support, enhancing policyholder and distributor experiences.
Responsibilities
- Analyzing life, annuity, and group benefits operations to identify process gaps, workflow constraints, and opportunities for improved service delivery
- Supporting client engagements by gathering operational requirements, interpreting business context, and translating findings into actionable recommendations
- Developing process maps, service delivery models, and operating model materials that reflect policy administration, claims, and servicing activities
- Coordinating data exchange, conversion, and reporting activities across insurance operations to improve data consistency and execution speed
- Evaluating in-force book management and broker distribution processes to identify opportunities for process redesign and scalability
- Applying analytical thinking and business process modeling skills to support modernization efforts across technology, data, and operating workflows
- Preparing client-ready materials that summarize observations, recommendations, and progress on assigned workstreams
- Reviewing work products for accuracy and completeness while guiding junior team members on task execution and issue resolution
- Using customer insight, service delivery, and customer relationship management skills to support policyholder and distributor experience improvements
Requirements
- At least a Bachelor's degree
- At least 4 years of experience
Skills
- Analyzing life, annuity, and group benefits operations workflows
- Supporting policy administration, claims, or servicing activities
- Applying business process modeling and process redesign
- Interpreting data to guide service delivery improvements
- Building client relationships across insurance operations
- Mentoring junior team members through complex workstreams
Location
- Up to 60% travel
Work Type
- Full-time
Experience Level
- Senior Associate
- 4 years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $77,000 - $202,000
Benefits
- Medical
- Dental
- Vision
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
About the Company
- PwC is an equal opportunity employer.
- PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
- Learn more about how we work: https://pwc.to/how-we-work
Equal Opportunity
- All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
- For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.