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About the Role

This position is responsible for the ongoing management of clients’ annual reports portfolios, working closely with state departments. It also assists with other compliance filings in a data-entry oriented system, requiring exceptional attention to detail, precise response times, and high-volume data and task organization. The representative will become familiar with numerous report types, compliance requirements, and issuing agencies, and is responsible for research and database upkeep.

Responsibilities

Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
Resolve moderately complex customer issues and complaints.
Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
Efficiently manage the onboarding of Annual Report Services clients.
Effectively communicate with other RASi teams regarding delays, issues, or other blocks in the compliance process.
Document and escalate unresolved issues as needed.
Update and maintain customer records.
Conduct follow-ups to ensure customer satisfaction.
Adhere to compliance and quality standards.

Requirements

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Must be a positive team player and be able to effectively communicate with colleagues and clients.
Required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
Can handle moderately complex issues effectively.
Strong critical thinking and problem-solving skills are required.
Manages time and tasks efficiently.
Good understanding of multiple product/service features.
Computer literacy and able to learn the use of new software with ease.
Knowledge of quality assurance standards.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Exceptional attention to detail
Precise response times
High-volume data and task organization
Research
Database upkeep
Intermediate Problem-Solving
Critical thinking
Organizational Skills
Advanced Product Knowledge
Computer literacy
QA Understanding

Location

Work Type

Hybrid

Experience Level

1 yr+ minimum in role with similar skills/responsibilities
1 yr+ similar background/industry

Salary/Compensations

$29,200.00 - $48,900.00 USD

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.
We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion.
The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
We are headquartered in Alphen aan den Rijn, the Netherlands.