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About the Role

The Human Resources Manager oversees day-to-day HR operations and serves as a trusted partner to hotel leadership and colleagues. This role supports the full colleague lifecycle, including recruitment, onboarding, employee relations, performance management, training, engagement, benefits, and compliance. The HR Manager helps foster a positive, inclusive, and service-focused workplace culture while ensuring HR policies and practices align with company standards and employment laws.

Responsibilities

Administer insurance benefits, calculate billing totals, explain benefits, assist with enrollment forms, and answer questions.
Assist with planning, organizing, and coordinating Human Resources strategies in alignment with Corporate guidelines and initiatives.
Provide guidance to managers on resolving colleague issues and concerns; assist with counseling colleagues and managers as needed.
Apply knowledge of Human Resources principles and practices in daily operations.
Support recruitment and hiring efforts across properties, including sourcing, interviewing, and onboarding initiatives.
Ensure compliance with HR policies, procedures, federal and state laws, and company standards.
Exercise sound judgment in evaluating situations and utilizing appropriate resources.
Manage priorities effectively to meet deadlines and support operational needs.
Assist in the development, coordination, and delivery of training programs and initiatives.
Build and maintain strong relationships with colleagues and leadership while maintaining confidentiality.
Support colleague relations efforts and assist in addressing workplace concerns and investigations as needed.
Champion a positive and inclusive workplace culture by supporting colleague engagement initiatives, fostering collaboration, and helping drive programs that enhance colleague satisfaction and retention.
Contribute to HR projects and initiatives designed to enhance the colleague experience and organizational effectiveness.
Administer compensation, benefits, leave, and performance management systems.
Assist colleagues with leave of absence requests and processes, including FMLA, ADA accommodations, parental leave, workers’ compensation, and return-to-work coordination.
Coordinate colleague offboarding processes, including exit interviews, final documentation, benefits transitions, system access removal, and separation procedures.
Compile review list and distribute to departments.
Compile Turnover Report, copy and distribute.
Enter payroll information on computer (wage information, changes).
Conduct prescreening interviews.
Respond to unemployment claims, maintain unemployment logbook.
Support payroll, benefits, leave administration, and HRIS processes.
Maintain new hire, termination, transfer and promotion logbook.
Audit hours worked in payroll reports for eligibility of benefits.
Compile wage surveys.
Monitor and maintain Leave of Absence log.
Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
Prepare and place recruitment advertising.
Process paperwork for terminating colleagues.
Provide comprehensive training on the Viceroy Hotel Group’s core values and brand standards to ensure all colleagues consistently deliver exceptional guest service and uphold the brand experience.
Coordinate colleague training sessions, development, and engagement initiatives.
Schedule Viceroy Hotel Group Orientation – explain benefits, conduct tour of property.
Write articles and take pictures for property newsletter.
Assist with special projects; plan colleague events (meetings, picnics, parties).
Complete all required Monthly HR Metrics in Auditboard.

Requirements

At least 1 year of progressive Human Resources experience in a hotel or a related industry required.
Previous supervisory responsibility preferred.
College course work in related field helpful.
High school diploma or equivalent required.
Long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and in writing, with all levels of colleagues and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by colleagues and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and colleagues in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Viceroy Hotel Group Attendance Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties assigned by management.

Skills

Human Resources
Recruitment
Onboarding
Employee Relations
Performance Management
Training
Engagement
Benefits Administration
Compliance
Hospitality
Communication
Multitasking
Prioritization
Problem-solving
Confidentiality

Location

New York City

Work Type

Full-time

Experience Level

At least 1 year of progressive Human Resources experience
Previous supervisory responsibility preferred

Education Level

High school diploma or equivalent required
College course work in related field helpful

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Colleague assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

About the Company

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection.
A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.
Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington, D.C., St. Lucia, Portugal’s Algarve, and the recently opened Sun Valley resort in Idaho.
Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026!
Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand.
We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences.
This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.