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About the Role
The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. This role supports the overall functions of the site, team, and providers with day-to-day operations, ensuring a patient-centric urgent care experience.
Responsibilities
- Manage team members in partnership with Practice Manager.
- Support a patient-centric urgent care experience from welcome to departure.
- Ensure an inviting and hospitable environment.
- Support overall functions of the site, team, and providers with day-to-day operations.
- Manage the performance of the site, tracking patient visits and registration delays.
- Conduct necessary follow-up after patient discharge.
- Assist the Practice Manager in preparing the schedule for non-providers.
- Order medical supplies, medications, vaccinations, and office supplies.
- Open and close the site as required.
- Assist the Practice Manager in administrative and operational responsibilities.
- Build strong positive communication with providers and work as a team.
- Ensure staff maintain professionalism, coaching, managing, and developing staff.
- Manage the team from interviewing, performance, promotion, and discipline.
- Collaborate with the HR team to formalize staff development plans.
- Manage employee relations issues, including formal write-ups and suggestions for improvement.
- Maintain patient confidentiality in accordance with policy, procedure, and HIPAA.
- Interact with patients and families at discharge courteously and respectfully.
- Resolve disputes and review patient satisfaction cards.
- Directly manage site employees.
Requirements
- High School Diploma or GED required.
- Minimum 1 year of supervising or managing experience required OR a degree in management.
- Ability to successfully multitask.
- Good computer skills (knowledge of a PC, Microsoft Office programs).
- Exceptional communication skills.
- Comfortable with delivering constructive feedback and counseling management.
- Bilingual language skills required or preferred based on-site location.
- Basic Life Support (BLS) certification required at time of hire.
- Must work on-site.
- Heavy computer use required.
Skills
- Management
- Supervision
- Administrative skills
- Financial operations
- Operational oversight
- Patient care
- Team leadership
- Communication
- Interpersonal skills
- Problem-solving
- Conflict resolution
- HIPAA compliance
- Microsoft Office
- Bilingual language skills
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- Minimum 1 year of supervising or managing experience
Education Level
- High School Diploma or GED
- Bachelor’s degree in management, business or other applicable degree preferred
Salary/Compensations
- $24.00 - $27.00 per hour
Benefits
- Medical coverage
- Dental coverage
- Life insurance
- Disability insurance
- Vision coverage
- FSA coverages
- 401k savings plan
About the Company
- Physician-led, patient-centric network committed to simplifying health care.
- Serves millions of patients in traditional practices, patients' homes, and virtually.
- Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
- Ensures patients have access to high-quality, connected care services for better outcomes at a reduced total cost of care.
Equal Opportunity
- Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.