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About the Role
This role provides customer service and brokerage inclusive service support for U.S. shippers, handling queries related to customs clearance, duties, and payments. It also assists FedEx Express Customer Service Representatives and handles document sorting and mailing.
Responsibilities
- Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
- Explains customs brokerage service for LVS & HVS shipments, fees, and CBSA guidelines to customers
- Investigates and analyzes BI disputes and contacts Customs for additional information/clarifications
- Apprises customers and FedEx OPCO on dispute status, and coordinates with FTNC’s Regulatory & Compliance department for corrections
- Updates all Customs clearance cases on 1Source until the file is closed
- Provides general customs brokerage information to customers upon request
- Processes credit card payments and provides payment receipts via fax or e-mail
- Inquires and responds to customers regarding credit card payment issues
- Provides assistance to FedEx Express Customer Service Representatives on queries related to shipment delays or FTNC clearance invoices
- Assists with sorting and mailing of low value shipment documents
Requirements
- High School Diploma Required
- Minimum 3 years of experience in the field of customer service
- Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
- Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
- Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers
- Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.
Skills
- Customer Service
- Customs Clearance
- Brokerage
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AS 400
- French Language Proficiency
- Written Communication
- Verbal Communication
Location
- Mississauga, Ontario, Canada
Work Type
- Employee
- Full-time
- Night Shift
Experience Level
- Minimum 3 years of experience in customer service
Education Level
- High School Diploma
Salary/Compensations
- $39,433.00 - $61,615.00 CAD Annual
About the Company
- Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.
- At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
- Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.
Equal Opportunity
- FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.