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About the Role
The Watchfinder Sales Associate is responsible for delivering stellar client experience and achieving personal sales targets as well as those of the boutique. This role acts as an ambassador for Watchfinder at all times, with client satisfaction as the utmost goal.
Responsibilities
- Host clients and other stakeholders, providing personalized customer experience.
- Find creative means to exceed client expectations.
- Introduce clients to services offered, including the part-exchange service, maintaining a high level of client experience.
- Develop personal clientele through effective selling skills and proactive client outreach (CRM).
- Understand WF’s history, services/products, partnerships, and the benefits of purchasing a timepiece through Watchfinder.
- Act as a brand ambassador inside and outside the boutique.
- Maintain the boutique according to global operating standards.
- Support the boutique team and the overall organization of the boutique with a strong team approach.
- Lead the appraisal process of timepieces involving a part-exchange, ensuring all necessary processes are followed accurately.
Requirements
- Applicants with a background in sales or hospitality preferred.
- Strong team player mindset.
- Excellent communicator with the ability to develop strong networks.
- Curious and resourceful; able to work independently on the sales process.
- Result-orientated and driven.
- Accountable and reliable.
- Able to handle a large diversity of tasks in a timely manner, very organized and disciplined.
- Perfect understanding of client satisfaction and luxury experience, with a strong sense for etiquette and human behavior.
- Able to approach clients individually.
- Open and outgoing personality.
- Demonstrate eagerness and enthusiasm to learn and grow.
- Creative, curious, and versatile with good interpersonal competences and empathetic.
- Possess perfect manners and can maintain a conversation elegantly.
Skills
- Sales
- Hospitality
- Clienteling
- CRM
- Communication
- Interpersonal skills
- Organization
- Discipline
- Etiquette
- Human behavior understanding
- Interpersonal competences
- Empathy
Location
- NYC
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $25 - $29 per hour
- Commission eligible
Benefits
- Medical, dental, and vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Founded in 2002, Watchfinder & Co. is the premier resource to buy and sell premium pre-owned watches.
- With thousands of watches available from over 50 brands, boutiques across the UK, and a manufacturer-certified service center, Watchfinder is the top pre-owned watch specialist.
- Watchfinder is a fast-growing global company with HQ in the UK and businesses in France, USA, Switzerland, and HK SAR.
- Watchfinder's success is attributed to the skills, hard work, and determination of its diverse global team.
- Richemont: We Craft the Future!
Equal Opportunity
- Only candidates selected for further consideration will be contacted.