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About the Role
Flagship Culinary Services is seeking an experienced Chief Steward to oversee dishwashers and support employee cafes for a major social media company. The role involves ensuring efficient operations, maintaining high cleanliness and hygiene standards, and managing HACCP, Hazmat processes, dish room operations, BOH cleaning, and equipment maintenance.
Responsibilities
- Achieve company objectives and goals.
- Foster and promote the Flagship brand and values within the client’s culinary culture.
- Promote and ensure that all staff adhere to Flagship’s safety culture.
- Maintain a safe working environment using food handling skills and proper food safety guidelines.
- Develop and maintain an employee engagement program based on Flagship core values.
- Partner with upper management and HR for guidance regarding corrective actions, reviews, and employee issues.
- Consistently meet the Company’s Key Performance Indicators (KPIs) such as safety, staffing levels, and attrition.
- Follow standard operating procedures set by the company.
- Manage assigned staff, including scheduling, Kronos time clock activity, and performance.
- Communicate job expectations to hourly employees, plan, monitor, appraise job results, coach, counsel, discipline employees, and enforce systems, policies, procedures, and productivity standards.
- Supervise and manage DMO personnel, including counseling, discipline, and training.
- Continuously seek opportunities to improve the customer experience.
- Prepare weekly schedule and payroll for DMO staff.
- Order and maintain inventory of products/supplies for the dish area's daily operations.
- Ensure staff adherence to regulatory, departmental, and company policies and standards.
- Maintain the proper flow of equipment and DMO personnel in all areas.
- Lead and manage the DMO team in all aspects of the department and ensure standards are followed.
- Work well under pressure in a fast-paced environment.
- Ensure disciplinary procedures and documentation are completed according to Standard Operating Procedures.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model for the DMO teams to demonstrate appropriate behaviors.
- Carry out any other reasonable task set by the Operations Manager.
- Handle equipment and tools safely.
- Delegate work and hold others accountable for achieving results within designated timelines.
- Order and keep inventory of product/supplies needed for the essential day to day operations of the dish area.
- Ensure adherence of staff to regulatory, departmental and company policies and standards.
- Maintain the proper flow of equipment and DMO personnel in all areas.
- Lead and manage the DMO team in all aspects of the department and ensure standards are followed.
- Work well under pressure in a fast-paced environment.
- Ensure disciplinary procedures and documentation are completed according to Standard Operating Procedures.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model for the DMO teams to demonstrate appropriate behaviors.
- Carry out any other reasonable task set by the Operations Manager.
- Other duties as assigned.
Requirements
- Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe).
- Adhere to local food handler requirements.
- Consistently perform all duties in a responsible and efficient manner.
- Authorized to work in the U.S.
Skills
- Follow safety and sanitation procedures with all guidelines from OSHA and Department of Health.
- Excellent verbal skills with an ability to adjust communication style to suit the audience.
- Lead by example.
- Ability to manage multiple tasks and projects on a consistent basis.
- Ability to understand and speak Spanish is a plus but not required.
- Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program used by Flagship to conduct business.
- Ability to stay organized, prioritized and manage a busy schedule.
- Ability to handle equipment and tools safely.
- Interpersonal and organizational skills.
- Sense of urgency.
- Professional appearance.
- Ability to move throughout the café and kitchen.
- Ability to work with and support union employees and collaborate with union representatives, as well as with non-union staff.
- Able to delegate work and hold others accountable for achieving needed results within designated timelines.
- Strong communication, problem solving, employee relations and interpersonal skills.
Location
- Client's location (implied by "Client, the largest social media company in the world!")
Work Type
- Full-time
- Onsite
Experience Level
- Minimum 3 years of steward managing experience
- Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.
Education Level
- High School diploma or equivalent
Salary/Compensations
- $80,000 per year
Benefits
- No Weekends
- Monday to Friday: 6:00am - 2:30pm
- Snacks and meals provided during shifts
- Medical, Dental, and Vision Insurance
- 13 paid holidays
- 401K with match
- Vacation and Sick days
About the Company
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- Our cafes are fast-paced, welcoming and put collaboration and learning at the forefront.
- No two days are the same and our Managers enjoy a work/life balance with a set schedule, weekends off and on-the-job-training for growing your career in the culinary field.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Equal Opportunity
- Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.