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About the Role

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives, connecting strategy with delivery for essential products. You will lead discovery with senior stakeholders, analyze processes and systems, and ensure solutions address underlying business needs. This role involves leading analysis for medium-sized initiatives, influencing scope and prioritization, resolving stakeholder conflicts, and enhancing team analysis practices. Success requires analytical depth, constructive challenge, sound judgment in ambiguity, and a passion for coaching other analysts.

Responsibilities

Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
Define data mappings, interface requirements, and non-functional requirements for complex integration work.
Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
Make prioritization and value trade-offs clear to support informed scope decisions.
Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
Represent the business perspective in design sessions, governance forums, and prioritization discussions.
Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Requirements

5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.
Strong hands-on experience across requirements and analysis, including advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.
Strong hands-on experience across process analysis, including complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.
Strong hands-on experience across Agile delivery, including Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.
Strong hands-on experience across data and query, including SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.
Strong hands-on experience across technical literacy, including REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.
Strong hands-on experience across documentation and tooling, including Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.
Strong hands-on experience across testing and validation, including UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.
Strong hands-on experience across stakeholder engagement and facilitation, including workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.
Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
A track record of constructively challenging requirements and improving the resulting business or delivery outcome.
Experience mentoring or coaching less experienced analysts.
Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.
Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Skills

Requirements elicitation
Requirements analysis
Requirements documentation
Functional requirements
Non-functional requirements
Business analysis
Process analysis
BPMN
Agile delivery
Scrum
Kanban
Backlog management
SQL
Data modeling
Integration mapping
REST APIs
OpenAPI
Swagger
Jira
Confluence
Visio
Lucidchart
Wireframing
UAT strategy
Test scenario design
Defect triage
Stakeholder management
Workshop facilitation
Mentoring
Coaching
Business case development
Benefits definition
Cost-value trade-off analysis
Azure DevOps
ServiceNow
Figma
Bruno
Postman
Power BI
Databricks
KQL
Azure Data Explorer
Customer journey mapping
Service design
Lean
Six Sigma
Xray test management
Regression strategy
Accessibility requirements
WCAG
Individual insurance
Annuities
Group benefits
Wealth management
Banking
Advisor-facing products
Customer-facing products
Policy administration platforms
Claims platforms
Regulatory change delivery
Audit requirements
Control requirements
Data protection
Mainframe modernization
Legacy modernization
Data migration
IIBA CCBA
IIBA CBAP
Certified Scrum Product Owner
SAFe
Presentation skills
Relationship-building
Interpersonal skills

Location

Waterloo, Ontario

Work Type

Hybrid

Experience Level

Senior
5-10 years

Education Level

IIBA CCBA or CBAP
Certified Scrum Product Owner
SAFe
Equivalent credential

Salary/Compensations

$113,000.00 CAD - $163,000.00 CAD

Benefits

Incentive programs
Incentive compensation
Health insurance
Dental insurance
Mental health coverage
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption benefits
Surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan with employer matching contributions
Financial education
Financial counseling
Holidays
Vacation
Personal days
Sick days
Statutory leaves of absence

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife/John Hancock embraces diversity and strives to attract, develop, and retain a diverse workforce.
Manulife/John Hancock fosters an inclusive work environment that embraces the strength of cultures and individuals.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.