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About the Role

The Manager, Hub Operations is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, ensuring the safe, compliant, and efficient execution of hub activities. This role involves pre-planning oversight, workforce deployment, and service delivery, while maintaining alignment with operational priorities and disruption recovery.

Responsibilities

Supervise all warehouse and airside operational activities, ensuring the safety and security of Hub Operations.
Support the hub in generating reactive and proactive safety reporting.
Conduct investigations on all safety-related incidents or accidents.
Manage day-to-day operations at the YYZ Hub in accordance with SMS and other applicable authorities.
Ensure Safety, Security, and Service standards are observed, monitored, and practiced consistently.
Manage SMS and implement/monitor corrective actions addressing hazards and safety concerns.
Conduct regular self-audits; ensure root cause identification and implementation of corrective measures.
Ensure compliance with IOSA, SMS, and other applicable regulatory standards.
Allocate operational material, human, and financial resources and apply policies to ensure the safety and security of operations.
Retain ownership of safety for the YYZ Hub.
Manage all facets of Hub Operations performance at the Toronto (YYZ) Hub leading the team of Cargo Operations Managers (COMs).
Own the Day of Operations for all YYZ Hub Operations, implementing and adjusting the day-of plan to ensure operational integrity and achievement of operational targets.
Maintain a dotted-line relationship with the Manager, Operations Control Center; align day-of execution with real-time and near-term priorities, share operational updates, escalate disruptions, and support recovery plans.
Contribute to the development and implementation of short-, medium-, and long-term hub strategies.
Identify and implement continuous improvement initiatives related to the customer experience.
Facilitate and interact with internal and external customers regarding hub operational requirements in Toronto.
Develop solid relationships with all hub departments and work collectively to achieve hub objectives.
Drive frontline employees to consistently deliver effective Hub Operations management and work toward station and company KPIs.
Anticipate, identify, and resolve service and operational problems.
Work in collaboration with the Director, Hub Operations, providing information and continuous updates on operational demands.
Establish and enforce clear performance expectations and accountability for the team.
Ensure timely communication of operational issues to all stakeholders.
Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
Effectively liaise and cooperate with other departments and suppliers on an ongoing basis to meet service and operational requirements.
Be proactive in supporting succession planning and management development.
Promote and manage a corporate culture of accountability and ownership.
Participate in the development and enhancement of corporate and hub initiatives.
Implement and direct the strategic vision to drive improved results.
Ensure alignment of corporate and branch goals.
Provide the necessary resources, tools, and communication strategies to optimize customer service and operational performance.
Foster effective business relationships with external service providers and agencies.
Analyze trends and statistics for performance efficiencies and effectiveness.
Drive accountability for revenue enhancement and cost containment.
Influence and maintain cooperative working relationships with Airports and GSE departments.
Participate in ongoing employee communication sessions and daily Leads/Staff meetings.
Foster and maintain relationships with IAM representatives and leadership.
Communicate with staff regularly to keep them up to date and knowledgeable about new products, performance and operational issues, and branch objectives.
Provide leadership to Hub Operations staff to ensure implementation, maintenance, and improvement of procedures and processes.
Recognize and acknowledge employees who consistently deliver service excellence and hold employees accountable for performance failures.
Lead the development and execution of the Operations Control Centre and proactive management plan.
Meet and exceed operational customer service targets for the Toronto Hub in a safe and cost-effective manner.
Implement process change and procedural improvement.
Seek and communicate opportunities for cost control, including exercising risk management.
Promote and ensure improved on-time departure performance for the Toronto Hub.
Mitigate delays and assist in improving OTP.
Lead the team of Cargo Operations Managers, including day-of execution, succession planning, performance, safety, and attendance.
Identify and recommend enhancements and changes to processes and procedures to better support the operation.
Work in close partnership with the Airport Safety Team, Airport Authority, third-party vendors, and other airport tenants to meet operational requirements.

Requirements

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

Lean/Six Sigma methodologies (VSM, PDCA, 5S)
Cargo management systems
Real-time data monitoring
KPI dashboards
Predictive modeling for operational planning
IATA regulations
Customs protocols
Airline cargo handling standards
MS Office (Advanced Excel, Power BI)
Collaboration platforms (e.g., Teams, Slack)
Crisis management
Decision-making under pressure
Supervisory experience
Process improvement
Succession planning
Management development
Risk management

Location

Toronto (YYZ) Cargo Hub

Work Type

Full-time
Rotating shifts
Weekend work
Travel as required

Experience Level

5+ years in air cargo operations
3+ years in supervisory roles within cargo operations
3+ years leading process improvement projects in aviation logistics or related fields (asset)

Education Level

Bachelor’s degree in Supply Chain, Logistics, Aviation Management, or related field

About the Company

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.