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About the Role

Join a growing organization passionate about delivering exceptional customer service and creating growth opportunities. This full-time, permanent role supports a leading financial institution, requiring a natural ability to connect with people and thrive in a fast-paced, goal-oriented environment. Bilingualism in French and English is essential.

Responsibilities

• Guide customers through the loan application process with step-by-step assistance.
• Respond to inbound inquiries and make outbound calls to follow up with prospects.
• Answer questions related to eligibility, loan status, and next steps, providing knowledgeable and accurate responses.
• Record all customer interactions and outcomes accurately in the CRM system.
• Direct customers to local retail branches for in-person support when needed.
• Identify opportunities to introduce additional services based on customer needs.
• Collaborate with teammates and leadership to resolve complex cases and deliver a seamless experience.

Requirements

• Must be Bilingual in French and English.
• Must successfully complete a criminal background check and credit check.
• Available to start on November 16, 2026.
• Available to work any five (5) days per week on a rotational schedule within specified hours.

Skills

• Fluency in both written and spoken French and English at Level B1/B
• Prior experience in a customer service or sales role is preferred.
• Confident and persuasive communicator with a customer-first attitude.
• Able to navigate CRM systems and multitask on a computer.
• Strong organization and follow-up skills.
• Quick thinker with the ability to provide timely and effective solutions.

Location

• 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4

Work Type

• Full-time
• Permanent
• Onsite
• Hybrid work opportunities may be available following successful completion of probation and based on performance, productivity, and business needs.

Experience Level

• Prior experience in a customer service or sales role is preferred.

Salary/Compensations

• Hourly wage of $19.15/hour

Benefits

• Growth potential
• Healthcare Spending Account
• Exclusive offers on home and auto insurance
• Exclusive retail discounts

About the Company

• SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.

Equal Opportunity

• We are an equal-opportunity employer.
• Accommodations are available upon request at any point in the selection process.