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About the Role
Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled and compassionate part-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This role is integral to the client experience, requiring a professional who can balance administrative precision with genuine warmth in a clinical setting.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.
Requirements
- Minimum 3 years of experience as a veterinary receptionist is preferred.
- Experience with veterinary practice management software; ezyVet preferred.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Skills
- Veterinary practice management software
- Veterinary medical terminology
- Vaccination protocols
- Diagnostic procedures
- Appointment scheduling
- Multi-line phone management
- Medical records management
- Payment processing
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
- Animal handling
Location
- Hell's Kitchen, Manhattan
Work Type
- Part-time
- Hybrid
Experience Level
- Minimum 3 years of experience as a veterinary receptionist is preferred.
Salary/Compensations
- $21.00-$23.00 per hour
Benefits
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Pure Paws Veterinary Care of Hell's Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® committed to providing exceptional veterinary medicine.
- We believe every pet is unique, so we take a personalized approach, designing customized wellness plans that consider each patient’s individual needs.
- Our state-of-the-art facility includes advanced diagnostic equipment, like ultrasound and digital radiography, enabling us to deliver comprehensive care, from routine wellness exams and dental care to surgery and in-house laboratory testing.
- Under the leadership of Dr. Stephanie Liff, our dedicated team places a high priority on preventive care, client education, and creating a calming, stress-free environment for both pets and their families.
- Open seven days a week, we’re proud to serve the Hell’s Kitchen community with compassion, expertise, and a commitment to supporting your pet through every stage of life.
Equal Opportunity
- We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.