VIP Account Manager at Bally's Interactive | CA | Rezi

VIP Account Manager at Bally's Interactive

VIP Account Manager

Bally's Interactive · CA

3 days ago

VIP Account Manager

Bally's Interactive · CA

4 days ago
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Responsibilities

  • Own a portfolio of high-value VIPs, delivering white-glove service and building personal relationships to drive loyalty and incremental play.
  • Grow share of wallet across verticals by selling across casino, sports betting, and onboarding new VIPs to the program.
  • Identify and acquire new VIPs from competitors.
  • Re-engage lapsed VIPs by monitoring activity, reaching out promptly, and offering tailored incentives.
  • Create unique experiences, including digital exclusives and suite nights, to foster player loyalty.
  • Achieve targets by increasing portfolio revenue, deposits, and active players.
  • Collaborate with Marketing, Product, CRM, and Operations to execute personalized VIP campaigns and enhance player experience.
  • Prioritize player well-being by identifying at-risk behavior and working with Responsible Gaming teams.
  • Contribute to program development by sharing market trends, competitor insights, product ideas, and tool suggestions.

Requirements

  • Experience with Metaview, an AI-powered note-taking tool, is used during interviews for capturing discussion points.
  • Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.

Salary/Compensations

  • $70,000 to $90,000 CAD