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About the Role
As the Business Systems Analyst, you will liaise between the IT team and business stakeholders for functionality enhancements and new developments. You will translate concepts and requirements into client-focused system solutions, participating in initiatives to define system scope and objectives based on user needs and business applications.
Responsibilities
- Manage business process design activities, defining business functional specifications and user journeys.
- Plan system and user acceptance testing, create test data, verify application accuracy, and manage the defect resolution process.
- Collaborate with stakeholders to initiate, plan, and execute deliverables for complex projects.
- Communicate issues, risks, and project updates to management teams.
- Perform data analysis to identify data gaps and develop data conversion mapping tables.
- Support program managers and directors in basic project management activities and tasks.
Requirements
- Extended work hours, including evenings and weekends, may be required.
- Subject to a Background check as a condition of employment.
Skills
- Experience with at least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter.
- Experience with JIRA, JIRA Service Desk and Confluence or similar tools.
- Experience with data query tools and data dictionaries used in applications.
- Good understanding of APIs, UI/UX and Non-Functional Requirements.
- Experience of data projects including migration and content management.
- Advance knowledge of business and quality analysis practices and testing processes, tools and reporting.
- Expertise in tools and methodologies to elaborate requirements in the form of user cases, user interfaces (prototypes, mock-ups), business rules and business process flowcharts.
- Proficiency in English is essential for servicing and communicating with non-francophone clients, groups, and teams.
- Ability to draft complex English documents and prepare daily reports for anglophone leaders.
- Influence change and commitment to continuous improvement.
- Leverage critical thinking skills to identify problems and proactively propose solutions.
- Strong communication skills.
- Effective team player who shares knowledge.
Location
- Hybrid
Work Type
- Regular Full-Time
- Hybrid (2 days in office)
Experience Level
- 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Education Level
- Post-secondary education in Business, Information Technology or Computer Science.
- Guidewire certification is required or will be required within 3 months.
- Designation in Business or Quality Analysis and/or Agile methodologies.
Salary/Compensations
- $60,574 to $100,956
Benefits
- Training and development opportunities.
- Flexible work options.
- Paid time off.
- Physical and mental health programs.
- Supportive workplace culture.
- Paid volunteer days.
- Competitive salary and incentive programs.
- Comprehensive total rewards package.
- Group retirement savings plans.
- Pension and benefits (e.g., health and wellness, dental, disability and life coverage).
- Mental health support.
- Employee assistance program.
About the Company
- CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
- The Information Technology team aspires to be a leader in applying technology to power business strategies.
- We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities.
- Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.