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About the Role

The Tenant Services Coordinator role works with tenants in a residential building operating under the NYC Department of Social Services (DSS) AHS Master Lease program to address barriers to housing stability and successful tenancy. This role provides advocacy, direct support services, and crisis intervention to support resident well-being and housing stability.

Responsibilities

Deliver direct tenant support services, including move in assistance, service referrals, housing stability support, and crisis intervention.
Meet regularly with assigned tenants on site, in the community, and/or in the office to address challenges impacting housing stability.
Support tenants during move in by orienting them to their unit, building policies, house rules, and available services.
Conduct intakes, assessments, and goal planning with tenants to identify service needs and appropriate interventions.
Provide direct advocacy, problem solving, and supportive services related to tenancy issues, lease compliance, arrears prevention, and housing retention.
Coordinate and provide referrals to internal and external service providers.
Serve as a liaison with property management to address maintenance issues, lease related concerns, and other tenancy matters.
Respond to tenant crises in coordination with supervisors, building staff, and partners.
Attend appointments with tenants as needed to support access to services and resolution of housing related issues.
Maintain complete, timely, and accurate case notes, tenant records, and service documentation.
Participate in required staff meetings, case conferences, supervision, trainings, and program compliance activities.
Ensure departmental deadlines, documentation requirements, and performance expectations are consistently met.
Perform other related duties as reasonably assigned.

Requirements

A combination of education and relevant professional experience that provides the knowledge, skills and abilities needed for the role may be considered.
2 or more years’ experience working with families experiencing homelessness, or housing insecurity.
Experience with general case management functions, assessment, and advocacy skills.
Strong proficiency in Microsoft Office.
Ability to work successfully in a hybrid environment.
Ability to travel frequently within the NYC area using public transportation.
Ability to work Monday through Friday, consistent 8 hour shift, with an unpaid hour for lunch.
Ability to relate to people of diverse backgrounds.
Commitment to providing affordable housing for low to moderate income population.
Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.

Skills

Knowledge of various city social service agencies and community based organizations related to housing and homelessness, highly preferred.
Bilingual a plus but not a requirement.

Location

3273 Third Avenue - Bronx, NY

Work Type

Full Time
Hybrid

Experience Level

2 or more years’ experience

Education Level

4 Year Degree

Salary/Compensations

$32.00 - $34.00 Hourly

About the Company

Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization.
We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving additional 3,031 apartments.
We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners.
We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing.
We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

Equal Opportunity

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.