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About the Role
In alignment with Microsoft values, this role cultivates an inclusive work environment and is crucial for delivering the core infrastructure and foundational technologies for Microsoft's online services. The role is part of the Cloud Operations & Innovation (CO+I) team, focused on personal and professional development with opportunities for growth, career rotation, diversity and inclusion initiatives, and professional certifications. The team manages a global portfolio of over 200 datacenters, supporting over 1 billion customers and 20 million businesses worldwide, with a focus on environmental sustainability and optimization.
Responsibilities
- Model, coach, and care for team members by embodying values, defining objectives, enabling success, and investing in growth.
- Serve as an operations specialist in major areas like electrical, mechanical, or controls, performing advanced tasks independently.
- Oversee and coach the team in inspecting critical environment equipment and facilities for safety and abnormal conditions, analyzing trends.
- Monitor maintenance and operations performance using telemetry and control systems, identifying all alarms.
- Utilize CMMS to track equipment assets, complete work orders, and generate reports.
- Respond to and lead incident response teams for abnormal conditions impacting operations, coordinating corrective repairs.
- Develop and refine emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
- Gather information, create incident timelines, conduct root-cause analyses, and document action items.
- Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs.
- Serve as a subject matter expert for equipment, overseeing daily tasks and troubleshooting.
- Provide escort for third-party contractors and vendors, coordinating and scheduling their on-site activities.
- Ensure third-party work is initiated and completed safely, adhering to standards, legislation, and codes.
- Advise colleagues on inspection and supervision, and provide consultation on troubleshooting.
- Ensure and coach the team on safety and security requirements, business processes, and procedures.
- Proactively ensure safety and security for oneself and others.
- Maintain safe working conditions and escalate unsafe conditions immediately.
- Assess and identify necessary resources and equipment for EH&S objectives.
- Participate in required meetings, trainings, and handoffs.
- Embody company culture and values.
Requirements
- Ability to work evening shifts, including non-standard business hours, weekends, and/or holidays.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Must be able to obtain Reliability Status screening from the Government of Canada.
- Applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.
Skills
- People Management
- Equipment and Systems Operations
- Electrical
- Mechanical
- Controls
- Generators
- HVAC
- Telemetry
- Control Systems
- CMMS
- Incident Response
- EOPs
- MOPs
- SOPs
- Root-Cause Analysis
- Troubleshooting
- EH&S
Location
- Canada
Work Type
- Evening shift
- On-call
- Remote
- On-site
Experience Level
- 3+ years mission critical services work/applied learning experience OR equivalent experience
- 6+ years mission critical services experience OR Associate's Degree/technical trade certification AND 5+ years mission-critical services experience OR equivalent experience
- 1+ year(s) people management experience
- 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Education Level
- High School Diploma, GED, or equivalent
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
Salary/Compensations
- CAD $78,500 - CAD $146,000 per year
About the Company
- Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
- Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
- Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
- With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.