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About the Role
Administer, direct, and control the effective and efficient operation of restaurants on a shift-to-shift basis, adhering to Seneca Gaming Corporation's policies, procedures, and objectives. Foster a positive work culture where great teams contribute to the best 8 hours of the day.
Responsibilities
- Train associates to meet or exceed performance objectives, providing necessary tools and supplies.
- Evaluate and direct personnel, including providing disciplinary action when needed.
- Ensure all products served meet established specifications and standards.
- Participate in weekly management meetings.
- Maintain control of restaurant situations, handling guest and employee complaints.
- Report incidents to appropriate supervisors.
- Assure prompt, professional service to all guests.
- Approach tables and speak with guests to obtain feedback on their dining experience.
- Handle administrative duties such as scheduling, payroll, filing, and HR issues.
- Advise management of daily problems and needs, utilizing resources to maximize profits.
- Complete daily reports, including the Daily Manager Report and Incident Reports.
- Prepare necessary paperwork and order supplies and equipment for an efficient operation.
- Communicate regularly with associates, informing them of casino activities and events, and acting as a liaison between management and associates.
- Ensure staff behavior and appearance comply with established standards.
- Share accountability for achieving cost goals, labor, and expenses.
- Evaluate staff performance on a ninety-day and annual basis.
- Maintain a current understanding of information security policies and procedures.
- Provide exceptional customer service and maintain a pleasant, friendly, and professional manner.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine months of employment.
- Attend all necessary meetings.
- Perform other duties as assigned, as job expectations may change.
Requirements
- Must demonstrate leadership, fairness, and sensibility to customers and employees.
- Must possess the ability to instill a sense of pride and personal responsibility in subordinates.
- Must be 18 years of age or older.
- Must have general knowledge of all phases of full service dining.
- Must be computer literate, including a working knowledge of all Microsoft Office applications and restaurant automated systems.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
- Must be able to lift and carry up to fifty pounds.
- Must be able to perform repetitive motions.
- Must be able to talk to and hear customers/co-workers.
- Must be able to assist with special needs of customers.
- Required to have close visual acuity to perform an activity.
- Subject to environmental conditions, including atmospheric conditions and potential temperature changes.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment.
- Effectively deal with customers, management, employees, and the business community in all situations.
Skills
- Leadership
- Fairness
- Sensibility
- Interpersonal skills
- Customer service skills
- Communication skills
- Coaching skills
- Team building skills
- Problem solving skills
- Microsoft Office applications
- Restaurant automated systems
Location
- Casino floor
Work Type
- Full-time
- 24-hour schedule
Experience Level
- Minimum two (2) years food and beverage supervisory experience
Education Level
- High school Diploma or its equivalent required
- Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred
Salary/Compensations
- Starting Rate: $22.00
- Compensation is negotiable based on experience and education.
About the Company
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.