Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Outside Property Claim Representative role.
Rezi rewrites your resume against Travelers's job description. Free.
Tailor your resume to this Outside Property Claim Representative role.
Rezi rewrites your resume against Travelers's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Outside Property Claim Representative posting at Travelers — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Outside Property Claim Representative posting at Travelers — free, in seconds.
About the Role
As a Claim Rep, Outside Property, you will be responsible for managing, inspecting, evaluating, negotiating, and settling 1st party property claims in a timely and accurate manner. This role involves performing in-person inspections at customers' residences and properties to accurately assess damages. You will work closely with insureds and representatives to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service.
Responsibilities
- Review, investigate, and document 1st party property claims under limited supervision.
- Handle personal insurance claims with limited supervision and higher authority, and begin to handle business insurance claims with direct supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate all relevant facts and information, determining and applying coverage for property damages per policy terms.
- Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
- Provide timely and professional communication to customers, representatives, third-party vendors, and internal stakeholders.
- Negotiate with multiple constituents, i.e., contractors or insured’s representatives.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
- Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Perform other duties as assigned.
Requirements
- Must reside in or be willing to relocate at own expense to assigned territory.
- Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
- May require extensive travel, including overnight stays, to support customers across multiple locations.
Skills
- Claims management
- Estimating software
- Microsoft Office
- Enterprise technology systems and platforms
- Verbal and written communication
- Customer service
- Attention to detail
- Organizational skills
- Conflict resolution
- Stress management
- Basic understanding of insurance principles and terminology
- State insurance regulations
- Claim handling requirements
- Quick learning ability
Location
- Binghamton, NY
Work Type
- Remote
- Mobile work
- Work from primary residence
Experience Level
- Two years of property claim experience
- One year of property or comparable claim related experience or successful completion of required Travelers Claim Representative training program
Education Level
- Bachelor’s Degree
- High School Diploma or GED
Salary/Compensations
- $68,700.00 - $113,400.00
Benefits
- Health Insurance from the first day of employment
- 401(k) matching contributions
- Paying it Forward Savings Program
- Pension Plan
- 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness Program
- Mental health program
- Volunteer Encouragement
- Matching Gift and Volunteer Rewards program
About the Company
- Taking care of our customers, our communities and each other.
- Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years.
- A culture that is rooted in innovation and thrives on collaboration.
Equal Opportunity
- Travelers is an equal opportunity employer.
- We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
- In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
- If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
- Travelers reserves the right to fill this position at a level above or below the level included in this posting.