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About the Role

We’re looking for a Senior Manager, IT Operations & Information Security to lead the team that keeps Zip’s employees productive and our corporate technology secure. You’ll own daily IT operations and the employee experience of technology, from onboarding through offboarding, across our offices and remote locations. This is a player-coach role, expecting about a third of your time hands-on and the rest dedicated to setting priorities, coaching, and team building. Your security scope is corporate security, focusing on employee identities, endpoints, SaaS applications, and office networks.

Responsibilities

Lead daily IT operations, including support coverage, ticket queues, and escalations across time zones.
Ensure every critical service has a primary and backup owner, and run an on-call rotation for after-hours incidents.
Own the employee technology lifecycle, partnering with People and hiring managers on onboarding, role changes, and offboarding.
Administer and improve core IT systems including Google Workspace, Okta, Iru, Zoom, and the IT service management platform.
Keep standards, documentation, and runbooks current.
Manage endpoints, identity, and access, overseeing the device lifecycle, patching, and compliance.
Oversee SSO, MFA, SCIM provisioning, and regular access reviews to enforce least privilege.
Own office networking, Wi-Fi, Zoom Rooms, and conference-room AV with Workplace and integrators.
Manage office moves and buildouts.
Lead corporate security operations and incident response, owning the security of employee identities, endpoints, SaaS applications, and office networks.
Direct the senior security engineer and managed monitoring provider, triage alerts, and drive vulnerabilities and misconfigurations to remediation.
Act as incident commander for corporate security incidents.
Support audits such as SOC 2 and ISO 27001, security awareness, and customer security reviews of the corporate environment.
Partner with Engineering where corporate and product concerns meet.
Design and ship AI-native IT solutions, including agents and automations for routine requests.
Measure the effectiveness of AI solutions and teach the team to build their own.
Set access, approval, and logging standards for AI tools, service accounts, and agents.
Hire, coach, and manage performance.
Own budgets, vendors, and renewals.
Track key metrics such as response and resolution times, onboarding readiness, deprovisioning timeliness, device compliance, and employee satisfaction to set quarterly priorities.

Requirements

8+ years in IT operations, corporate IT, or infrastructure.
3+ years managing IT teams, ideally with remote or multi-location reports.
Track record of owning daily IT operations at a growing technology company.
Track record of building or materially improving an IT support function with measurable results.
Strong hands-on experience with Google Workspace and Okta (or a comparable identity provider), including SSO, MFA, and automated user provisioning.
Experience with Iru or a comparable device management platform, including macOS and Windows administration, patching, encryption, and endpoint security.
Experience managing an IT service management platform, including request workflows, service levels, knowledge management, and reporting.
Working knowledge of office networking (Meraki or comparable), Zoom Rooms, and conference-room AV.
Experience securing a corporate environment across identity, endpoints, and SaaS, including vulnerability management and access reviews.
Experience directing security engineers and leading incident response, ideally with a managed detection and response provider.
Experience supporting audits such as SOC 2 or ISO 27001.
Track record of building with AI tools, APIs, and scripts in ways that changed how an IT team works, with measured results.
Strong people management skills: hiring, coaching, direct feedback, and performance management.
Clear communication and sound judgment under pressure.

Skills

IT Operations
Information Security
AI-assisted IT
Google Workspace
Okta
Identity Management
Endpoint Security
SaaS Security
Office Networking
Incident Response
SOC 2
ISO 27001
AI Tools
LLM Assistants
Workflow Automation
APIs
Scripting
People Management
Budget Management
Vendor Management

Location

San Francisco
New York
Toronto
Global Offices

Work Type

Hybrid
Remote

Experience Level

Senior Manager
8+ years in IT operations
3+ years managing IT teams

Salary/Compensations

$212,000 - $230,000

Benefits

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for hybrid employees
Commuter benefit for hybrid employees
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

About the Company

Zip is the AI platform for enterprise procurement — built for humans and agents working together.
By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
Together they’ve saved over $8 billion and processed over $500 billion in spend.
Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Equal Opportunity

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.