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About the Role
Manage, direct, and oversee store personnel and operations to ensure maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers. Ensure initiatives and activities align with company goals, operational priorities, and manufacturer standards. Identify and act upon improvement opportunities. Uphold company policies, legal and regulatory requirements, and ethical standards. Maintain a culture of collaboration and teamwork across departments and with all internal and external stakeholders. Resolve escalated issues decisively, promptly, and professionally.
Responsibilities
- Manage, direct, and oversee store personnel and operations
- Ensure maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers
- Ensure initiatives and activities align with company goals, operational priorities, and manufacturer standards
- Identify and act upon improvement opportunities
- Ensure adherence to company policies, legal and regulatory requirements, and ethical standards
- Maintain a culture of collaboration and teamwork across departments and with all internal and external stakeholders
- Resolve escalated issues decisively, promptly, and professionally
- Manage and oversee the operating statements for the store
- Work with marketing to develop a comprehensive territory marketing strategy to support the product line, attracting potential opportunities
- Manage and control the store’s inventory to ensure financial and utilization metric benchmarks are achieved
- Establish, enhance, and maintain superior customer service principles
- Follow up with customers to ensure their needs have been met
- Intercede to solve problems and disputes
- Maintain relationships with local 3rd party vendors to receive the best value proposition for Cresco
- Oversee facility security
- File police reports for missing/stolen inventory, as needed
- Monitor and coordinate branch safety program
- Assist in the coordination and actively participate in the store safety committee
- Ensure store personnel attendance at weekly/monthly safety meetings
- Participate in shop inspections and safety committee meetings as required
- Ensure that certified first aid personnel are available and have updated certifications
- Monitor and coordinate store facility, equipment, and crane maintenance and inspections
- Ensure inspections are up to date
- Collaborate with Safety personnel to maintain and train employees on the store’s emergency action plan contents and procedures
- Travel up to 20% of the time to visit customers, develop territory, and attend meetings, training, and other events
- Operate company or personal vehicle as needed
- Maintain punctual, regular, and predictable attendance
Requirements
- Strong understanding of the equipment rental industry required
- Strong organizational, communication, and multi-tasking skills required
- Effective leadership and motivational skills required
- High School Diploma or General Education Degree (GED); and a minimum of seven (7) years of progressive experience in the equipment rental industry; or an equivalent combination of education and work experience
- 2+ years of supervisory experience required
- A drug screen and background check is required
Skills
- Organizational skills
- Communication skills
- Multi-tasking skills
- Leadership skills
- Motivational skills
Experience Level
- 7+ years of progressive experience in the equipment rental industry
- 2+ years of supervisory experience
Education Level
- High School Diploma or General Education Degree (GED)
Salary/Compensations
- $101,863-$104,409-$114,596 DOE
Benefits
- Competitive wages
- Generous benefits
- Promotional opportunities
About the Company
- At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future.
- For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive.
- Peterson’s legacy permeates every aspect of our communities.
- From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look.
- At Cresco Equipment Rentals and Peterson, you don’t just have a career, you have a purpose.
- Our family-oriented environment is built on safety, winning, growth, and professional achievement.
- Hiring and developing exceptional people is critical to our continued success.
- We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
- Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects.
- We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.
Equal Opportunity
- Cresco Rental is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.