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About the Role

As a Resident District Manager (RDM) for Chartwells Higher Ed at Connecticut College, you will manage a large multi-unit campus dining account. You will serve as the primary point of contact for the client, lead the internal team, and oversee the overall operation. Your role involves planning and directing activities to achieve operational and financial goals in a dynamic campus environment while maintaining strong client relationships. There is immense potential for advancement and to make an immediate impact on our food service operations.

Responsibilities

Leads, manages, and inspires a diverse team at a large account to provide top-notch service.
Drives self and team development towards building strong client relationships and achieving key performance indicators.
May serve on district leadership team and participates in peer discussions to share best practices, mitigate risks, champion diversity, and build community.
Ensures decisions are weighed for risk/reward and short/long term implications, gathering input from the team and partners.
Fosters a culture of transparency, understanding, education, safety, and accountability.
Serves as the representative/brand ambassador of Compass within the district and community.
Ensures client needs are met or exceeded, the account is retained, and cross-sell opportunities are identified.
Supports functional areas of operation, including safety, marketing, nutrition, and culinary.
Ensures adherence to policies and conducts unit audits for key areas like food storage and sanitation.
Champions development within the account, conducts performance evaluations, and performs succession planning.
Owns the financial results for the account and works with leadership on reporting, forecasting, and budgeting.
Ensures consistent and fair administration of all policies and procedures.

Requirements

Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area.
Well-versed in all aspects of foodservice management with a proven track record of success.
Proven track record of leading a business and a team, strong customer service, and good business and financial acumen.
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
Champions the inclusion mindset, and is proactive, positive, professional, and resilient.
Excellent computer skills and proficiency with Microsoft Office suite and POS software.
Occasional travel required.

Skills

Foodservice management
Team leadership
Client relationship management
Financial acumen
Business acumen
Customer service
Initiative
Critical thinking
Ownership
Communication (listening, written, verbal)
Multi-tasking
Prioritization
Organization
Inclusion mindset
Proactive
Positive attitude
Professionalism
Resilience
Microsoft Office suite proficiency
POS software proficiency

Location

CONNECTICUT COLLEGE - NEW LONDON, CT

Work Type

Full-time

Experience Level

3+ years of management experience

Education Level

Bachelor's degree

Salary/Compensations

$110,000 - $120,000

Benefits

Medical
Dental
Vision
201k
PTO
Annual Incentive Plan
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience.
We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions.
We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
Chartwells Higher Education is a member of Compass Group USA.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Chartwells HE maintains a drug-free workplace.