Project Manager IV - MCS Provider Services
Texas Health & Human Services Commission · Austin, TX, US
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About the Role
The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Project Manager IV. This role leads and coordinates a wide range of operational, strategic, and improvement-focused initiatives within the Provider Services area, which oversees claims processing, payment, appeals, provider enrollment, electronic visit verification, and call center operations for healthcare providers participating in the Medicaid program.
Responsibilities
- Lead, plan, organize, coordinate, and monitor projects and operational initiatives from initiation through completion, ensuring deliverables, timelines, risks, and stakeholder expectations are effectively managed.
- Maintain organized project documentation, process improvement records, meeting records, action items, and project artifacts in accordance with organizational standards, operational needs, and project management best practices.
- Manage the collective portfolio of projects for Provider Services, including selection, prioritization, and oversight of the projects.
- Ensure projects are properly prioritized to align with MCS and Operations Management goals and strategic direction.
- Support operational excellence initiatives by analyzing workflows, identifying improvement opportunities, identifying root causes for operational issues, and developing metrics to measure project effectiveness and operational impact of improvement efforts.
- Facilitate collaboration and communication across operational teams, leadership, policy staff, clinical staff, vendors, and other stakeholders to support project success and operational alignment.
- Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.
Requirements
- Bachelor’s degree from an accredited college or university.
- Relevant work experience in project management, operations, process improvement, healthcare administration, public administration, business administration or related field.
- Experience and education can be substituted for each other on a year for year basis.
- At least five years of experience managing projects, operational initiatives, or process improvement efforts.
- Experience with operational improvement, workflow analysis, or organizational performance initiatives.
- Experience in healthcare, Medicaid, public sector operations, or healthcare administration preferred.
- Active Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) or a comparable certification from a recognized authority.
Skills
- Project management principles, methodologies, and best practices.
- Operational improvement and process analysis methodologies.
- Basic statistical and performance measurement concepts.
- Principles of organizational coordination, stakeholder engagement, and change management.
- Lean Six Sigma or continuous improvement methodologies.
- Medicaid, healthcare operations, or public sector operations preferred.
- Strong project management and organizational skills.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Meeting facilitation and stakeholder coordination skills.
- Research and information synthesis skills.
- Data analysis and reporting skills.
- Time management and prioritization skills.
- Conflict resolution and collaboration skills.
- Independently research and analyze complex operational issues.
- Manage multiple projects and competing priorities simultaneously.
- Work collaboratively across diverse teams and professional disciplines.
- Communicate effectively with executive leadership, operational staff, technical teams, clinical staff, policy teams, vendors, and other stakeholders.
- Develop actionable recommendations and implement solutions.
- Interpret data and identify meaningful operational trends.
- Adapt to changing priorities and operational needs.
Location
- AUSTIN
Work Type
- Eligible for Telework
- Full time
Experience Level
- At least five years of experience managing projects, operational initiatives, or process improvement efforts.
Education Level
- Bachelor’s degree
Salary/Compensations
- $6,377.50 - $10,785.83 Monthly
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Numerous opportunities for career advancement
About the Company
- Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
- At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
Equal Opportunity
- In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
- All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.