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About the Role

The Analyst, Insurance Operations – Quality & Financial Control plays a key role in supporting operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. This role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to Policyholder Service, Call Center Operations or Claims is a plus.

Responsibilities

Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.
Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures.
Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.
Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence.
Collaborate with operations, finance, and leadership teams to support risk management and process governance.
Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.
Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.
Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.

Requirements

Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent experience).
3-5 years of experience in insurance operations, financial control, or transaction management.
Knowledge of life and annuities products, operational governance, and financial reporting.
Strong analytical skills and attention to detail for reviewing operational and financial data.
Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.
Effective communication skills and ability to collaborate across multiple teams.
Experience in Policyholder Services, Call Center Operations or Claims.
Familiarity with regulatory and compliance standards in the insurance industry.
Knowledge of reporting tools, dashboards, operational metrics and project management.
Quality and compliance orientation
Operational excellence and process improvement mindset
Financial and analytical acumen
Customer-focused problem-solving
Effective communication and stakeholder collaboration
Ability to work in a fast-paced, metrics-driven environment

Skills

Life and annuities
Financial control
Reporting
Governance
Operational management
Policyholder Service
Call Center Operations
Claims
Analytical skills
Attention to detail
Quality frameworks
Compliance standards
Customer complaint resolution
Communication skills
Collaboration
Regulatory and compliance standards
Reporting tools
Dashboards
Operational metrics
Project management

Location

United States
Guam
Puerto Rico

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Bachelor's degree

About the Company

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience.
At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth.
Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
Disability Accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.