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About the Role

This position shares management responsibility for the overall operation of 1st Stop Woodlawn, overseeing and coordinating clinical services for residents in emergency shelter, transitional housing, and permanent housing. The role ensures residents have access to essential resources, case management, and community programs to promote self-sufficiency and long-term housing stability.

Responsibilities

Provides oversight of shelter, transitional, and permanent housing staff providing direct client service.
Maintains financial records in accordance with funder guidelines and organizational policies.
Builds and maintains relationships with external partners, such as landlords, health providers, and community organizations.
Participates with the Director to develop long and short-term plans for the program.
Ensures that the program is meeting standards set out by government agencies.
Ensures compliance with applicable legislation.
Collaborates with the Housing Administration department to facilitate tenancies, participate in eviction prevention measures, and engage the Landlord and Tenant Board tribunal.
Ensures the hiring, training, supervision, and regular evaluation of staff.
Ensures the collection and submission of participant and program data.
Ensures the promotion and proactive implementation of Access and Equity policies and procedures.

Requirements

Advanced knowledge of social work, group work, and counselling concepts and theories.
Seven to Ten years directly related experience in a shelter or supportive housing environment.
Management and supervisory experience required.
Ability to understand and interpret legislation including the Ontario Human Rights Code and Residential Tenancies Act.
Maintains working knowledge of Toronto Shelter Standards.
Knowledge of group social work best practices.
Thorough knowledge of access and equity issues and demonstrated commitment to working with diverse communities.
Demonstrated community engagement strategies.
Demonstrated ability to understand clinical case management support functions for women and gender diverse people.
Knowledge of financial and human resource management required.
Working experience in a diverse unionized environment is an asset.
Excellent written and oral communication skills are essential.
Demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills.
Demonstrated leadership skills including problem solving, organizational, and time management skills.
A thorough knowledge of women and gender diverse people's services and access and equity issues is required.
A working knowledge of current computer applications is necessary.
A vulnerable sector police reference check is required.

Skills

Social work
Group work
Counselling
Financial management
Human resource management
Community engagement
Clinical case management
Conflict resolution
Crisis intervention/prevention
Counselling
Coaching
Leadership
Problem solving
Organizational skills
Time management
Microsoft Office 365
GP Dynamics accounting software
Outlook
Internet
Information databases

Location

80 Woodlawn Avenue East, Toronto, Ontario M4T1C1

Work Type

Full-Time
Contract

Experience Level

Seven to Ten years directly related experience
Management experience
Supervisory experience

Education Level

Graduate degree in Social Work, Psychology, or Counselling (Cases for Equivalency will be considered)

Salary/Compensations

$87,217- $100,475 per annum (M10)

Benefits

Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Registered Pension Plan: Employer’s contribution of 5.75%
Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Child Care Benefits
Maternity/Parental Leave Supplementary Employment Benefits
Educational/Sabbatical Leave
Financial Assistance for Professional Development

About the Company

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people.
Our programs promote equality, economic security and lives free from violence.
We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence.
We offer a range of housing options, employment and training programs, community support programs, girls’ and family programs.
We also engage in systemic advocacy.
YWCA Toronto transforms lives.
As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Equal Opportunity

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.
We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.