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About the Role
As Community Manager, you will oversee all aspects of the property's operations, balancing resident satisfaction, team development, financial performance, and regulatory compliance. This role offers the opportunity to make a meaningful impact by guiding a team, building strong resident relationships, driving leasing and retention efforts, and overseeing the financial and operational performance of the property.
Responsibilities
- Build and maintain strong relationships with property owners, senior management, residents, internal departments, vendors, and other business partners.
- Oversee leasing activity, application approvals, lease renewals, and lease enforcement.
- Lead sales, marketing, and operational initiatives to achieve budgeted occupancy, maximize revenue, and strengthen resident retention.
- Maintain a strong understanding of local market conditions and competitive trends.
- Oversee resident retention, renewal, and leasing programs.
- Respond to resident concerns and inquiries promptly and professionally.
- Partner with internal departments and review lease packages.
- Lead, develop, and support Resident Managers, office personnel, building staff, and leasing teams.
- Recruit, train, coach, and develop a high-performing team.
- Communicate and enforce company policies, procedures, and regulatory requirements.
- Conduct regular property inspections to identify maintenance and operational needs.
- Oversee building systems and coordinate preventive maintenance, repairs, construction, and capital improvement projects.
- Oversee construction activity for new buildings and coordinate with vendors and contractors.
- Negotiate service contracts and monitor vendor performance.
- Maintain after-hours availability to respond to emergencies.
- Ensure insurance requirements are satisfied and report incidents.
- Assist with the development and management of operating budgets and forecasts.
- Prepare financial and operational reports.
- Review income and expense trends and recommend strategies for financial improvement.
- Review and process invoices and oversee vendor payments.
- Develop resident engagement and retention initiatives.
- Perform other duties as needed.
Requirements
- Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
- A minimum of five (5) years of multifamily residential community management experience.
- Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
- Strong understanding of residential building operations and maintenance.
- Knowledge of marketing strategies, budgeting, financial reporting, and GAAP.
- Demonstrated leadership skills with the ability to recruit, develop, and motivate a team.
- Excellent communication, organization, problem-solving, and relationship-building skills.
- Valid STATE real estate license, or the ability to obtain one within the first 120 days of employment.
- Must be authorized to work in the United States.
- Availability to work weekends, including Saturdays and Sundays, as needed.
- Employees may be required to enter occupied residential apartments and other areas where domestic pets are present.
Skills
- Leadership
- Team Development
- Resident Relationship Management
- Leasing
- Retention
- Financial Management
- Operational Oversight
- Sales
- Marketing
- Budgeting
- Financial Reporting
- GAAP
- Communication
- Organization
- Problem-Solving
- Relationship-Building
- Property Management Software Proficiency
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- 5+ years of multifamily residential community management experience
Education Level
- Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
Salary/Compensations
- $95,000 – $110,000 annual base salary, plus significant performance-based incentive compensation opportunities
Benefits
- Comprehensive benefits package
About the Company
- Rose Associates has spent a century shaping the residential real estate landscape.
- We own, develop, and operate more than 30,000 residential units across approximately 250 properties throughout the Northeast.
- We are a woman-owned business led by CEO Amy Rose.
- We pride ourselves on a culture of belonging, inclusion, and professional growth.
- Our success is driven by the expertise of our people, our commitment to exceptional resident experiences, and our ability to continually evolve in an ever-changing industry.
- For the past three years, Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its peer group.
Equal Opportunity
- Rose Associates is an Equal Opportunity Employer.
- We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants.