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About the Role
The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments and products. Your ability to build connections translates into daily sales, contributing directly to the success of the Fig Bar.
Responsibilities
- Deliver exceptional guest experiences by greeting guests warmly, managing check-in and check-out processes, and making every interaction personal and inclusive.
- Anticipate guest needs, resolve questions, and create a welcoming environment.
- Proactively educate guests on memberships, treatments, promotions, and skincare products to drive sales.
- Convert interest into product and membership sales to meet and exceed established sales targets.
- Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions.
- Assist with daily Fig Bar tasks including restocking products, handling returns, sanitizing tools, cleaning, and maintaining organization.
- Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.
- Participate in community-building efforts by supporting events, including preparation and guest engagement.
- Be present and punctual for scheduled shifts, as attendance is critical for operations and service.
- Achieve sales targets for both products and memberships, which are critical drivers of Fig Bar success.
Requirements
- A passion for skin health
- Confidence and a natural ability to build connections that lead to sales
- A believer in Fig and our vision
Skills
- Communication
- Sales
- Customer service
- Team collaboration
- Training and coaching
Location
- Fig Bars
Work Type
- Hourly
- Full-time
Experience Level
- Entry level
Salary/Compensations
- $18 - $22 per hour
- Sales incentive program
Benefits
- Competitive hourly wage
- Sales incentive program
- Continuing education
- Formula Fig perks
- Treatment benefits
- Product discounts
- Eligibility for benefits coverage (dependent on FTE)
About the Company
- Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service meets retail skincare brand dedicated to providing exceptional skincare experiences and innovative products.
- With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys.
- Formula Fig believes that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.
Equal Opportunity
- Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.
- We believe in providing an inclusive workplace where all individuals have the chance to succeed.