Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Specialist (Technical Support Representative) role.
Rezi rewrites your resume against Safe Fleet's job description. Free.
Tailor your resume to this Product Specialist (Technical Support Representative) role.
Rezi rewrites your resume against Safe Fleet's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Specialist (Technical Support Representative) posting at Safe Fleet — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Specialist (Technical Support Representative) posting at Safe Fleet — free, in seconds.
About the Role
Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.
Responsibilities
- Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
- Serve as the main point person for product support to both internal and external customers, domestically and internationally.
- Collaborate with internal engineering and product managers as a support resource.
- Become familiar with product-specific features and benefits to better serve the customer base.
- Support products in-house through customer troubleshooting efforts.
- Act as an advocate for customers, communicating requirements to staff regarding needs, product improvements, and other feedback.
Requirements
- Must be detail-oriented with strong written and verbal communication skills.
- Minimum High School Diploma.
- Associate's Degree or previous Technical Service experience required.
- Mechanical and electrical background preferred, but not required.
- Experience using Office programs (e.g., Email, Word processing, Spreadsheets).
Skills
- Product technical support
- Client service
- In-depth product knowledge
- Order entry
- Quotations
- Return materials processing
- Customer troubleshooting
- Communication skills
- Office programs
Location
- Nesconset, NY
Work Type
- On the job training
Education Level
- High School Diploma
- Associate's Degree
Salary/Compensations
- $25-28/hour
Equal Opportunity
- We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.