Customer Service Representative
Raymour & Flanigan Furniture and Mattresses · Buffalo, NY, US
4 days agoImpress employers and recruiters.
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About the Role
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
Responsibilities
- Assist customers with scheduling deliveries.
- Manage customer payments.
- Acknowledge customer questions and concerns.
- Work independently and on a small team.
- Enhance the customer shopping experience.
Requirements
- Provide genuine, friendly, personable, and professional service.
- Effective communication, interpersonal, and organizational skills in person and on the phone.
- Excellent listening skills.
- Ability to multi-task in a fast-paced service environment.
- Proactively resolve escalated customer issues.
- Support sales and operations team members by advocating for customer concerns and requests.
- Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.
- Must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organizational Skills
- Listening Skills
- Multi-tasking
- Problem Resolution
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $17-18 hourly
Benefits
- Health benefits
- 401k with company match
- Profit sharing
- Cross training
- Annual breakfast prepared by owners
About the Company
- Raymour and Flanigan believes that if they treat their associates well, they will treat their customers well.
- They continually ask associates to think outside of the box to raise the bar in their business.
- They pride themselves on having the most competitive and comprehensive compensation packages in the furniture industry.
- Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
- Raymour & Flanigan proudly supports a drug and smoke free work environment.
Equal Opportunity
- Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
- We are strongly committed to inclusivity and diverse workforce.
- We are committed to a discrimination free workplace where associates are treated with respect and dignity.
- We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.