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About the Role
Acts as the first point of contact for potential and current Goldfish customers, promoting quality customer service and processing sales and registration transactions while presenting a positive company image.
Responsibilities
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls professionally.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties and supervises birthday party staff.
- Resolves customer concerns/complaints professionally.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students at the front desk and checks them in on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Monitors the snack shack area and provides guidance to snack shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for instructors and management staff.
- Enforces safety rules and regulations to prevent accidents and administers first aid when necessary.
Requirements
- High school diploma or GED.
- Two years previous customer service and/or administrative office experience required.
- Intermediate level computer skills required using Word, Excel and other software systems.
- CPR, First Aid and AED certification required.
Skills
- Customer service
- Sales
- Registration processing
- Party scheduling and management
- Conflict resolution
- Merchandise and vending sales
- Attendance tracking
- Office administration
- Computer proficiency (Word, Excel, other software systems)
- First aid administration
Experience Level
- Two years previous customer service and/or administrative office experience
Education Level
- High school diploma or GED
- Some college preferred
About the Company
- Goldfish is a company focused on customer service and sales.