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About the Role
The Client Service Specialist is the primary point of contact for clients accessing Prosper Programs, supporting front desk operations and client services at two Prosper Centers in Austin, Texas. This role facilitates connections to programs, responds to inquiries, and provides administrative support in a fast-paced, client-facing environment. Bilingual English and Spanish communication is required.
Responsibilities
- Support front desk operations at both Prosper Centers, ensuring a welcoming and efficient client experience.
- Maintain referral logs, voicemails, and incoming calls.
- Identify opportunities to improve client flow, reduce wait times, and enhance overall client experience.
- Coordinate operational needs across programs with Prosper Operations staff, especially during high-volume seasons.
- Ensure programs have necessary operational support, including space setup, supplies, equipment, and logistics.
- Support building operations, including vendor partnerships, communications, and maintenance requests.
- Collaborate with cross-functional team members to align operational processes across all Prosper programs.
- Perform other duties as assigned.
Requirements
- Excellent customer service skills.
- Strong organizational skills and attention to detail.
- Proactive and forward-thinking with the ability to anticipate problems.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Highly autonomous, yet thrives in a team-oriented, collaborative environment.
- Strong problem-solving and deescalation skills.
- Proficiency with basic technology (e.g., Microsoft Office, scheduling systems, Acuity and Tables Ready).
- Comfortable working on-site and moving between multiple locations.
- Demonstrated commitment to diversity, equity, and inclusion.
- Experience in a high-volume, client-facing environment.
- Bilingual in English and Spanish.
Skills
- Customer service
- Organizational skills
- Attention to detail
- Problem-solving
- Deescalation
- Microsoft Office
- Scheduling systems
- Acuity
- Tables Ready
- Bilingual English and Spanish
Location
- Austin, Texas
Work Type
- On-site
Salary/Compensations
- $20.00
About the Company
- Foundation Communities owns and operates two Prosper Centers in Austin, Texas where community members access free programs, including tax preparation, health insurance enrollment, financial wellness programs, and college support services.
Equal Opportunity
- Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.