Patient Services Representative II
Family Health Medical Services, PLLC · Fredonia, NY, US
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About the Role
The Patient Services Representative II acts as an extension of the remote Billing team, managing the initial phase of the Revenue Cycle. This role guides patients through the check-in process, collects and verifies insurance information, educates patients on their financial responsibilities, and schedules follow-up appointments. The position is crucial for ensuring accurate patient data and facilitating smooth financial operations.
Responsibilities
- Check patients in by collecting required visit information.
- Verify current demographics and insurance information.
- Schedule patient for next office appointment and provide visit summary upon departure.
- Collect copay and other applicable patient balances.
- Educate patients on their financial responsibility, demonstrating knowledge of insurance plans and FHMS’s revenue cycle.
- Confirm and verify insurance benefits with the appropriate carrier.
- Promote the FHMS patient portal and assist with registration.
- Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA.
- Merge duplicate patient charts.
- Post receipts from chart central.
- Collect and post payments made in the office.
- Perform billing department administrative duties as assigned.
- Complete daily scan of incoming mail and records.
- Complete daily cash out and deposit.
- Handle cash bag per policy.
- Work within designated areas to call patients.
- Maintain office cleanliness according to OSHA standards.
- Maintain strict HIPAA standards related to patient information.
- Participate and communicate in team meetings for process problem-solving.
- Perform any additional duties assigned by PSR Supervisor or Billing Manager.
Requirements
- Knowledge of medical terminology is required.
- Knowledge of insurance plans and copayments is required.
- 1-2 years of experience in a medical office role is required.
- High School Diploma or GED is required.
- Excellent verbal and written communication skills.
- Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines.
- Strong analytical and problem-solving skills.
Skills
- Prior medical billing experience
- Certified Coder
- 1-2 years of Medent experience preferred; other EMR experience considered
- Excellent customer service skills required
- Proficient in Microsoft Suite
Location
- On site
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or GED
- Associates Degree in related field preferred