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About the Role

The Beverage Cocktail Server is responsible for providing fast, friendly, and courteous service to every customer while taking and serving beverage orders. This role involves serving complimentary beverages to guests in slot and pit areas, requiring interaction with the public, clear English communication, and attention to detail. Physical exertion including walking, standing, bending, lifting, and carrying is necessary. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures.

Responsibilities

Work in assigned area (dining room, lounge, or casino floor) and pleasantly take beverage orders from guests.
Present beverage orders to the bartender and write checks properly.
Present checks to guests, accept payment, and provide change.
Maintain the server's station in a neat, clean, and sanitary condition.
Be knowledgeable of casino promotions and events to answer customer questions.
Inform customers of special events and other facilities like food service.
Maintain a current understanding of information security policies and procedures.
Provide exceptional customer service in a pleasant, friendly, and professional manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Complete all required SGC Training programs within nine months of employment.
Attend all necessary meetings.
Garnish drink orders at the service area and deliver drinks to players.
Balance trays with drinks weighing up to ten pounds on one hand while serving with the other.
Circulate throughout designated station, announcing "cocktails" and taking drink orders.
Remember customers and their preferred drinks.
Place drink orders at the service bar.
Reach/bend between players to serve drinks, collect empty glasses, and clean ashtrays.
Keep the service station clean and fully stocked, including making coffee and refilling containers.
Walk continuously up and down short stairs or ramps.
Detect when a customer is too intoxicated and should no longer be served.
Clean up glasses in the surrounding area at the end of the shift.

Requirements

Must be 18 years of age or older upon employment.
Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to deal effectively and interact well with customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and the business community in all situations.
Must be able to work in an environment where smoking is permitted.

Skills

Customer service
Communication skills
Problem-solving
Beverage service
Cash handling

Location

Casino floor

Work Type

Full-time
Onsite

Experience Level

2 years previous customer service experience preferred

Education Level

High School diploma or its equivalency preferred

Salary/Compensations

$10.70 starting rate
Compensation is negotiable based on experience and education

About the Company

Great teams make the #Best8Hours of your day.
At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.