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About the Role
Enterprise Solutions Engineers will own the technical relationship and drive revenue with our largest customers across the Eastern US, managing the entire customer lifecycle from discovery through ongoing success. This strategic role involves understanding customer objectives, architecting solutions, and managing hands-on evaluations. Solutions Engineers act as customer champions, driving revenue and providing crucial product feedback.
Responsibilities
- Own the technical evaluation, leading full cycle product evaluations, designing proofs of concept, and running pilots.
- Drive revenue and growth by turning successful pilots into broad adoption and identifying new use cases.
- Architect the rollout, helping teams integrate Factory into existing workflows like CI/CD, code review, testing, and deployment.
- Act as the customer's technical voice, diagnosing friction and pushing feature requests to product.
- Feed the product engine by translating customer patterns into actionable feedback.
Requirements
- 3-4+ years in a technical customer-facing role (Sales engineering, solutions engineering, developer advocacy, platform engineering, SRE, or similar).
- Experience partnering with an AE to support the customer lifecycle.
- Experience leading complex, technical enterprise deal cycles.
- Comfortable building champions and multi-threading across technical stakeholders.
- Ability to work across the organizational stack to drive buying decisions.
- Ability to code, write scripts, and debug integrations.
- Ability to present to staff engineers.
- Understanding of the modern dev stack (Git workflows, CI/CD, testing, deployment).
- Ability to quickly learn new technologies.
- Strong problem-solving and communication skills.
- Ability to travel up to 50%.
Skills
- Technical customer-facing skills
- Sales engineering
- Solutions engineering
- Developer advocacy
- Platform engineering
- SRE
- Customer lifecycle management
- Technical deal cycles
- Building champions
- Stakeholder management
- Coding
- Scripting
- Integration debugging
- Presentation skills
- Modern dev stack understanding
- Problem-solving
- Communication
Location
- Eastern US
Work Type
- Full-time
Experience Level
- 3-4+ years
Education Level
- CS degree or equivalent technical foundation
About the Company
- Factory's mission is to create a world where software builds and improves itself.
- They build the platform for self-improving software development, enabling autonomous software factories for enterprise engineering teams.
- Customers include Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile.
- The company raised $200M in 2026 at a $5B valuation, with total funding over $400M.
- Backed by investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).