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About the Role
This role is with the National Damage Prevention team, supporting business-critical damage prevention activities. The team's goal is to connect Canadians to what matters most by managing a robust portfolio and championing leading-edge technology.
Responsibilities
- Manage first-party and third-party damage claims from initial notification through resolution, invoicing, collection, and payment.
- Open claim files, prepare first and second notice letters, and contact responsible parties and insurance companies to pursue recoveries.
- Compile repair documentation, invoices, dockets, and supporting information required for billing.
- Negotiate settlements and obtain management approval when required.
- Support project recoveries by creating claim files, arranging invoices, and following up with customers.
- Receive and record damage-claim payments made by electronic funds transfer or cheque, and manage cheque requests, release forms, and associated records.
- Monitor ServiceNow claim timelines and identify files requiring referral to collection agencies, Small Claims Court, or Superior Court.
- Prepare and maintain documentation for collection agencies, paralegals, and lawyers, and participate in regular file reviews.
- Attend required court appearances and collaborate with Legal and Procurement to support claim resolution.
- Assist with damage investigations by locating relevant locate records and gathering information from technicians, operational teams, and responsible parties.
- Coordinate police and fire occurrence information, manage police report requests, and follow up on repair completion and supporting documentation.
- Serve as a key contact for internal partners, including Fibre, Construction, and Maintenance, and assist with locate-related reporting and escalations.
- Maintain complete and accurate claim records in ServiceNow, NIKA, SharePoint, and related systems.
- Enter ServiceNow damage information into the Damage Information Reporting Tool (DIRT) and submit and track required updates.
- Prepare monthly and quarterly recovery reports, maintain ALA tracking, and support Greenfield damage reporting as requested.
- Establish new customers in Oracle, create invoice numbers for existing customers, and process invoice retractions through credit memos.
- Provide and maintain team access to ServiceNow, NIKA, TD Lockbox, and SharePoint.
- Serve as a primary contact for external vendors supporting collections and legal activities.
- Maintain the Damage Prevention website, team procedures, and operational processes.
- Develop and maintain damage-claim reporting procedures, presentations, and training materials.
- Coordinate annual damage-claim reporting training with area managers and technicians across Canada.
- Participate in ongoing training, education, process improvement, and reporting activities.
- Help ensure claims are documented and advanced toward recovery on time, legal and collection deadlines are monitored, reporting is accurate, and procedures and training materials remain current.
Requirements
- A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility.
- Experience in claims administration, collections, investigations, insurance, legal support, telecommunications, utilities, or construction.
- Strong organizational skills with the ability to manage multiple claim files, priorities, and deadlines.
- Strong written and verbal communication skills.
- Sound judgment and the ability to handle confidential or litigation-sensitive information appropriately.
- Demonstrated ability to work effectively with internal operational teams, external vendors, insurers, legal representatives, and customers.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint.
- Experience preparing reports, analyzing claims information, and maintaining accurate documentation.
- A pre-employment background check will be conducted.
- Candidates must clear a criminal background check.
- A credit check and drivers abstract may be required depending on the role.
Skills
- ServiceNow
- Oracle
- NIKA
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- SharePoint
Location
- North York, ON
Work Type
- Temporary Full time
- Onsite
Experience Level
- Temporary (14 months)
Education Level
- Post-secondary education in business administration, legal administration, finance, telecommunications, insurance, risk management, or a related discipline.
Benefits
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest
- Employee & Family Assistance Program
- Virtual Healthcare
- Cognitive Behavioural Therapy (CBT)
- Low or no-cost fitness membership
About the Company
- Our Technology team's goal is connecting Canadians to the people and things that matter most.
- We support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology.
- We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.
Equal Opportunity
- An inclusive and diverse workplace where you can bring your whole self to work.
- We believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
- We embrace our diversity, celebrate our different perspectives, and work towards creating environments that empower our people to bring their whole selves to work.
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
- Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
- You matter to us!