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About the Role
The Applications Analyst I position is responsible for assisting in the development and maintenance of enterprise applications, databases, integrations, reporting tools, and related business systems. This role supports internal customers by designing, developing, and troubleshooting IT applications and solutions, managing data and database issues, and ensuring application security and compliance.
Responsibilities
- Provide application and database support for enterprise systems including ERP, CRM, Ticketing, LMS, and SharePoint.
- Serve as application point of contact or functional administrator for assigned systems, managing configuration, upgrades, releases, documentation, and continuous improvement.
- Support and maintain integrations between enterprise systems and third-party platforms.
- Analyze business processes, perform root-cause analysis, document recurring issues, identify inefficiencies, and recommend fixes or improvements.
- Coordinate application releases, patches, and configuration changes using change management practices.
- Adhere to and enforce NYBG policies, procedures, and security standards.
- Develop and execute SQL queries for data analysis, anomaly identification, and data correction.
- Deliver and facilitate cross-functional training on applications, databases, processes, and best practices.
- Support application access management, role-based permissions, and periodic access reviews.
- Partner with vendors and business users to troubleshoot issues, evaluate solutions, and implement system enhancements.
- Design, develop, and maintain reporting, analytics, and data management tools.
- Develop test scripts, coordinate user acceptance testing, document defects, validate fixes, and confirm production readiness.
- Ensure data confidentiality, integrity, and security.
- Perform other related duties and responsibilities as assigned.
Requirements
- An Associate Degree, plus one (1) year of significant programming/analyst experience; OR a combination of education in Computer Sciences or related fields and two (2) years of significant programming/analyst experience or technical support.
- Demonstrated work experience with application support.
- Excellent communication and interpersonal skills, with the ability to work effectively with individuals at all levels and explain technical concepts to inexperienced users.
- Demonstrated logical, analytical, and problem-solving skills.
- Experience with creation/development of data-focused reports.
- Customer service orientation.
- Effective collaboration within a team.
- Excellent time management skills; ability to work with minimal supervision.
Skills
- Programming/Analyst experience
- Application support
- Data analysis
- SQL queries
- Reporting
- System integrations
- Microsoft Power Platform
- SharePoint
- Power BI
Location
- New York
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
- Mid Level
Education Level
- Associate Degree
Salary/Compensations
- $69,000-$75,000
Benefits
- 15 Vacation Days
- 13 Paid Holidays
- 12 Sick Days
- Health and Dental Insurance Coverage
- 401K
- Pension Plan
About the Company
- The New York Botanical Garden (NYBG) is a premier institution dedicated to advancing botanical research, conservation, and education.
Equal Opportunity
- EOE