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About the Role

Under limited direction, provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions, primarily in matters that require independent discretion. Responsible for the implementation of services and programs in one or more areas of HR.

Responsibilities

Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
Advises and influences management in making sound HR-related decisions.
Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process workflows, and regulations, and monitors compliance with policies, regulations, laws, and program objectives.
Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
Provides training to managers and supervisors on HR topics and procedures.
Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Acts as a primary contact for employee relations issues and administers and tracks programs managed via the Aviation Employee Relations Office.
Collaborates with Aviation and City of Austin (COA) personnel regarding employee relations issues to include interpretation of policies and procedures.
Provides professional guidance and best practices for employee relations functions including TWC Hearings, Title VII/Harassment, Grievances, Unemployment Claims, General Employee Relations Issues/Complaints, Mediation, Support Public Information Requests, and Assist with policy and procedure development.
Provides advice and counsel to management regarding performance and disciplinary matters.
Performs investigations involving but not limited to harassment, discrimination, retaliation complaints, employee conduct, etc.
Conducts mediations, provides resolutions to workplace conflict, and provides recommendations to management.
Conducts training on specific Employee Relations or general human resources topics.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge and practices of HR program administration and management.
Knowledge of practices and methods of coaching and leading the work of others.
Knowledge of principles and applications of critical thinking and analysis.
Knowledge of customer service principles.
Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain knowledge in assigned specialized HR areas.
Ability to establish and maintain good working relationships with other City employees and the public.
Demonstrate knowledge of current employment law requirements and City of Austin Human Resources Personnel Policies and Procedures, Municipal Civil Service (MCS) Rules and Aviation procedures/SOPS.
Demonstrate knowledge of current mediation, work group resolution, effective investigation execution and effective communication feedback techniques.
Demonstrate knowledge of Human Resources Policies and Procedures, MCS Rules and Aviation procedures/SOPS.
Remain current on employee relations matters for department.
A skills assessment will be required for this position.
Requires traveling to multiple sites as part of the regular job duties.
A driving record verification will be conducted.
If selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
A detailed and complete employment application is required.
Must list complete employment history, to include all job duties, responsibilities and employment dates on your online application.
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.
Must have the ability to read, write, and fluently speak in English.

Skills

Human Resources
Employee Relations
Mediation
Investigation
Training
Data Analysis
Problem Solving
Communication
Customer Service
Leadership

Location

Multiple work locations

Work Type

Full-time
Onsite

Experience Level

Senior
Four (4) years of HR experience
One (1) additional year of experience may substitute for the education up to the maximum of four (4) years
Experience in Human Resources providing professional guidance on Employee Relations matters
Human Resources experience in employee complaint resolution and in conducting complex workplace investigations, including writing investigation reports
Experience handling grievances, reviewing corrective action letters regarding performance and disciplinary actions
Experience creating professional, well-drafted investigation plans and reports

Education Level

Graduation with a bachelor’s degree from an accredited college or university in related field

Salary/Compensations

$72,220.00-$90,280.00

Benefits

Health and welfare benefits
Generous leave
Work-life balance programs
Extensive benefits
City of Austin Employees' Retirement System
Access to public transit
Bike-friendly infrastructure
Wellness programs
On-site fitness centers
Mental health support
Professional development opportunities
Leadership opportunities

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.