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About the Role

DXC Technology's Insurance Software and BPS division seeks a Sr Manager, Account Delivery to lead day-to-day delivery operations for Insurance Industry client accounts. This role ensures client commitments and service levels are met, strengthens client relationships, drives operational and financial performance, and identifies growth opportunities.

Responsibilities

Lead day-to-day delivery and operational performance of assigned Insurance client accounts, ensuring contractual commitments, service levels, and client expectations are met or exceeded.
Partner with Account Delivery Managers, Associates, and cross-functional teams to ensure efficient and consistent account operations.
Build and maintain strong relationships with client stakeholders to understand business priorities, operational challenges, and strategic goals.
Manage account financial performance, including budget management, cost control, and accurate monthly and quarterly forecasting.
Identify and develop growth opportunities within existing accounts by aligning client needs with relevant DXC capabilities and solutions.
Collaborate with senior leadership to define, monitor, and improve key performance indicators (KPIs), service levels, and operational metrics.
Stay current on Insurance Industry trends, business challenges, regulatory developments, and technology transformation and assess their impact on client strategies and service delivery.
Proactively identify and resolve delivery or account-related issues, escalating critical matters when appropriate.
Provide regular updates to leadership and client stakeholders regarding account performance, risks, financials, service levels, and improvement initiatives.
Drive continuous improvement initiatives focused on service quality, operational efficiency, client satisfaction, and profitable delivery.

Requirements

Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
Typically 8+ years of relevant professional experience, including at least 3+ years in account delivery, client delivery, service delivery, or a comparable leadership role.
Experience supporting clients within the Insurance Industry is required, with knowledge of insurance business operations and/or technology environments.
Demonstrated experience managing complex client relationships and delivery commitments.
Strong capabilities in strategic planning, client relationship management, operational delivery, financial management, and team leadership.
Experience managing service levels, KPIs, operational performance, budgets, and forecasting.
Strong executive communication, stakeholder management, problem-solving, and escalation-management skills.
Ability to identify opportunities for account expansion and collaborate with sales and account teams to support growth.
Commitment to continuous learning and staying current with developments in insurance, technology, and service delivery.
Experience working with large insurance carriers or complex insurance accounts.
Knowledge of insurance operations across areas such as Life & Annuities, Property & Casualty (P&C), claims, policy administration, underwriting, or insurance business process services (BPS/BPO) is highly desirable.
Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments.
Advanced degree in a relevant field is a plus.
Relevant professional certifications, such as PMP (Project Management Professional), are preferred.

Skills

Account delivery
Client relationship management
Service operations
Strategic planning
Operational delivery
Financial management
Team leadership
Service level management
KPI management
Operational performance management
Budget management
Forecasting
Executive communication
Stakeholder management
Problem-solving
Escalation management
Account expansion identification
Continuous learning
Insurance Industry trends
Technology transformation

Location

United States

Work Type

Full-time
Hybrid

Experience Level

8+ years of relevant professional experience
3+ years in account delivery, client delivery, service delivery, or a comparable leadership role

Education Level

Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
Advanced degree in a relevant field is a plus.

Salary/Compensations

$119,900 - $222,700

Benefits

Health, dental, and vision insurance coverage
Employee wellness
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off

About the Company

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.
DXC helps clients harness AI to drive outcomes at a time of exponential change with speed.
DXC has deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions.
DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.
ISB is a global market leader in core insurance platforms, delivering solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
DXC is committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
Disability Accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.