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About the Role
This role supports the Boutique Manager in optimizing boutique performance, managing the team, developing client relationships, and overseeing daily operations to uphold brand standards and drive sales within a luxury retail environment.
Responsibilities
- Co-monitor the achievement of sales targets and KPIs for the boutique.
- Provide monthly and ad hoc reporting on sales, traffic, KPIs, and other metrics, proposing corrective actions.
- Support the Boutique Manager in managing the team to optimize performance and profitability.
- Communicate and motivate the team around the strategy and vision of the Maison.
- Support the Boutique Manager in conducting team meetings and ensuring staff awareness of targets and client experience best practices.
- Support the Boutique Manager with the annual performance management process.
- Delegate operations activities and establish clear responsibilities within the team.
- Assist the Boutique Manager in providing training and coaching to the team.
- Champion clienteling behaviors among the team to drive a client-centric business.
- Elevate client experience in store and out of store, ensuring brand guidelines are met.
- Leverage clienteling tools to achieve results.
- Report on ROI following clienteling and CRM actions, providing insights to unlock opportunities.
- Ensure all group, Maison, and boutique policies, procedures, and guidelines are applied in-store.
- Monitor visual merchandising and displays to maintain brand image and boutique presentation.
- Ensure compliance with sales, financial, and security procedures.
- Supervise boutique back office and administration, including invoices, planning, payroll, and commissions.
- Monitor the quality of the client database and daily traffic counts.
- Ensure the boutique is properly maintained and take corrective actions according to brand standards.
Requirements
- Profound experience in a similar role in a luxury environment.
- Deep understanding of retail operations.
- Strong people management skills.
- Proven experience with CRM and clienteling.
- Advanced with IT tools (MS Office, CRM, AI).
- Excellent attention to detail and organization skills.
- Team player with strong interpersonal skills.
Skills
- Sales achievement
- Reporting
- Team management
- People development
- Clienteling
- Client development
- Retail operations
- CRM
- MS Office
- AI
About the Company
- Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.